Dispatch Coordinator

Job Description Job Description Service Dispatch CoordinatorPay Rate: $18/hrLocation: Rockwall, TXHours: 8:30am-5:00pmWe are seeking a Service Dispatch Coordinator to join our customers growing team in Rockwall. You will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey.As a Member of This Team:Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and techniciansCollaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined processAct as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completedMonitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication.Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of informationCoordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolutionHandle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfactionYou Will Need:Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solvingProficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPointExceptional problem-solving and conflict resolution abilitiesCustomer service-oriented with excellent phone etiquetteFamiliarity with dispatch software or equivalent FSM/CRM/ERP systemsStrong organizational skills and meticulous attention to detailAdaptability to changing customer demands and prioritiesBilingual, fluent in English and Spanish preferredCompany Description Quality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people. Company Description Quality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.#J-18808-Ljbffr

by Jobble