Applications Specialist

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description

About Us:
Gold Standard Diagnostics provides comprehensive diagnostic solutions that improve lab efficiency and minimize overall costs. Through an extensive product menu, automated instrument platforms, and outstanding customer service, we solve real laboratory problems. The result is a seamless laboratory experience achieved through our integrated approach. GSD provides a total solution that improves laboratory efficiency while maintaining low total cost of ownership for instrumentation, consumables, and support. At Gold Standard Diagnostics, we strive to simplify the laboratory experience.
Summary
The Applications Specialist will provide support to the Applications team through performance of manual and automated ELISA testing, compilation and analysis of data, maintenance of the cleanliness and organization of the laboratory space and troubleshooting of Gold Standards Diagnostics instrumentation hardware/software. Specialists will be asked to provide technical support to customers via telephone, email, and on-site communications.
This position provides a unique opportunity to explore a wide variety of roles in clinical diagnostics. Applicants can expect to gain experience and expertise in laboratory techniques, hardware troubleshooting, project leadership, software programming, tools for visualizing and analyzing data, laboratory writing, and customer service.
Test ELISA automated methods on new and existing diagnostic instrumentation.
Perform manual ELISA testing for Applications and Technical Support.
Efficiently create and follow plans for experimentation during automated method development and performance verification testing.
Present assay verification data for review and approval to customers and internal team.
Write and review ELISA automated programs on various software.
Maintain laboratory organization, cleanliness, and instrument maintenance in accordance with company regulatory requirements.
Compile and review data from in-house testing and/or related to customer complaints.
Troubleshoot, test, and repair diagnostic instrumentation as needed.
Work in coordination with Technical Services on customer-related in-house testing of hardware, software, and assays.
Assist with on call technical support coverage to address complaints and resolve customer issues as needed.
Lead and participate in discussions involving Gold Standard Diagnostics internal staff, distributors, and customers.
Travel to customer sites to aid in complaint resolution or provide proactive support and customer training.
Qualifications

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
B.S. or B.A. degree required, Biological Science/or a related field required
2+ years laboratory experience or evidence of laboratory experience during coursework required
Previous experience with diagnostic instrumentation experience or ELISA preferred Computer Skills
Must be proficient in Windows 7, 8, 10
Must be proficient in Microsoft Word, Excel, and Outlook
Experience with coding (C-Sharp) is a plus, but not required
Must be willing and able to learn other software programs as needed
Knowledge, Skills, and Other Abilities
General Laboratory knowledge (use of equipment, pipetting, personal safety, general lab practices, accurate measurements, and dilutions)
Technical knowledge of Immunochemistry & ELISA testing
Experience in mathematical concepts such as graph interpretation (point-to-point, 4-PL, cubic spline, etc.), functions, and ratios. Coursework in statistical analysis is a great addition.
Detail-oriented, organized, and driven to seek information independently
Ability to communicate technical information and problems with customers and co-workers
Ability to learn new & existing instrumentation and software technology
Maintain systems for tracking proper functioning of tests and equipment, software versions, and test file versions
Diplomacy, tact, and efficient/thorough communication in resolving issues with customers and co-workers
Record data, make computations, analyze results, and write reports
Certificate and Licenses
Must maintain a valid drivers license with a satisfactory driving record
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Math Ability
Ability to work with mathematical concepts such as probability and statistical inference, apply concepts such as fractions, percentages, ratios, and proportions to practical situations. May need to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Must be able to determine test reliability and validity, analysis of variance, and correlation techniques.
Language Ability
Must have the ability to perform all the following in English:
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
Ability to write reports and business correspondence
Must be able to effectively present technical information and respond to questions from customers, and other employees of the organization
Equipment
General Laboratory Equipment (pipettes, scientific balances, volumetric glassware, etc.)
Incubators, shakers, 96-well plate readers, laboratory freezers and refrigerators
Gold Standard Diagnostics proprietary equipment
Computers, printers, and faxes
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will regularly be required to sit for long periods of time; use hands extensively; stand; walk; reach with hands and arms; talk; and hear. The employee may be occasionally required to stoop or kneel and may occasionally be required to work near moving mechanical parts. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus as well as see color.
In this position, the employee will be required to work in a team environment where the noise level is usually moderate.
Additional Information

What we offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Monday-Friday 8:00am-5:00pm
Salary Range $75K-$90K
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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