Guest Service Associate

1 month ago

Monticello, United States City of Monticello, MN Full time
Salary: $12.98 - $16.94 Hourly

Location : Monticello, MN

Job Type: Part-time

Department: Monticello Community Center

Opening Date: 09/16/2024

Closing Date: Continuous

FLSA: Non-Exempt

Description of Work

The City of Monticello is currently accepting applications for part-time guest service associates to assist guests at the Monticello Community Center check-in counter. A variety of shifts are available including opening, daytime, night, and weekend shifts.

All employees receive a free membership to the Community Center and also have the ability to earn premium pay between $1-3/hr. depending on hours worked.

This posting will remain open until filled.

General Statement of Duties: Performs routine to semi-skilled customer service, scheduling and receptionist work for the Community Center front desk; perform other duties as required.

Supervision Required: Works under the technical supervision of the Facility Lead; receives general oversight from the Member Services Manager.

Supervision Exercised: None

Typical Duties Performed

The listed examples may not include all duties performed by all positions in this class. Duties may vary somewhat.
  • Provides quality customer service to all those visiting or using the services of the community center, including member and guest check-in.
  • Sells community center memberships and registers users for a variety of programs.
  • Handles customer concerns, injuries or other issues until a Manager or Facility Lead is available.
  • Monitors the building by walking through to ensure appropriate facility use, customer payment for facility, etc.
  • Cleans the front desk and concession area and adjacent hallway; performs less routine cleaning during down times.
  • Stocks, prepares and sells concession items.
  • Operates the cash registers for all financial transactions and balances the register at the end of the shift.
  • Answers telephones, takes messages, provides information and assistance to callers.
  • Prepares and cleans the birthday party room and provides general assistance to the renter.
  • Assists with other rental spaces at MCC with direction from supervisors.
  • May perform light typing, word processing and filing as assigned.
  • Performs other duties as needed or assigned.
Knowledge, Skills and Abilities

*Working knowledge of community center's check-in and program registration software.
*Working knowledge of community center's programs and activities.
*Working knowledge of cash register operation and cash handling procedures.
*Considerable ability to provide high quality of customer service at all times to provide and maintain a positive, welcoming environment.
*Considerable ability to operate a computer with community center software (after training).
*Working ability to follow verbal and written direction and to maintain productivity when working independently.
*Working ability to exercise good judgment in making decisions and dealing with a variety of situations at the community center.

WORK ENVIRONMENT

Duties are performed in an indoor public facility.

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THE JOB
•Ability to lift up to 30 pounds from the floor to shoulder height.
•Ability to stand, walk, bend, twist, and occasionally kneel to perform the normal duties of the position.
•Ability to use fine motor skills to operate the computer, cash register, and other equipment and tools.

Minimum and Desirable Qualifications
  • Previous customer service experience preferred but not required.


The Monticello Community Center offers paid sick and safe leave, free single memberships and discounted family memberships. Enrollment in our retirement program (PERA) is also available to employees who meet the earnings threshold.

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