Senior Infrastructure Engineer

1 week ago

Phoenix, United States Kansas Action for Children Full time

at Aspect Software in Phoenix, Arizona, United States Job Description

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history, we have empowered employees by creating an inspired community that values Urgency, Accountability, and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence. From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and bestof-breed business solutions. Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment. Make a Difference Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve. Senior Infrastructure Administrator Need a diverse infrastructure engineer with 5+ years of experience We need an additional member of our CVS (Cloud Virtualization and Storage) that can handle Automation, Storage, Backups, Hardware Repairs and Virtualization management. We are a small team, so everyone covers everything while on-call, but each person has a specialty. We are a team that works together supporting each other and we have a work life balance. We need a minimum of 5+ years hands-on experience (at least 50% of your day) on at least 4 of the following groups: Priority Needs are: PowerShell Scripter Storage - Cloudian, Qumulo and Primera Backup - Veeam Switches - Brocade Other Equipment supported VMWare 6.7, 7.0 & 8.0 Storage Unity - 680F, 450F (iSCSI) 3PAR - 8200, 8440 (FC) Primera - A360, A650, A670 (FC) Cloudian - HAS-1510, 1610, HFA-2000 Qumulo - Q2S16A, R3W49A, R6F64A Brocade 6505, 6558, G620 Backup Rubrik Appliance R6408, R6410, R6412 Veeam 808027-B21, 867962-B21 HPE Servers BL460c, DL360s, Synergy 480s, XL420, Dell Servers ESXi PowerEdge R640s You must also have: Good grasp of Linux (preferred) and/or Windows operating systems Solid understanding of Networking principles as they relate to our devices Managed hardware issues from beginning to end Been in a Production On-Call rotation Familiar with Change Management guidelines Works well with other team members - Good Communication Skills This position will not just be a "ticket worker" but will also involve you working on projects, especially in your area of expertise. We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer

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