Customer Care Specialist, Waukesha, WI
12 hours ago
Customer Care Specialist
Waukesha, WI (On Site)
As a Customer Care Specialist and member of the Taste, Texture and Health team, you will execute all activities necessary for a smooth and uninterrupted order delivery process.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
**Responsibilities:**
+ Assigned AM/Accounts. (B level and lower)
+ Sample order entry and management. (B level and lower)
+ Order management: order changes/updates (Internal & External), ensuring order confirmation, Monitor OOR.
+ Credits/Debits, Return, Complaints.
+ QUADS Requests.
+ Maintaining customer master for accuracy.
+ Assist others when needed. (C36).
+ Customer Relationship Management and Complaint Handling.
**We bring:**
+ A competitive compensation package, with comprehensive health and welfare benefits.
+ A place to grow and develop.
+ A company that is purpose-led and performance-driven in a corporate culture that values people and planet.
+ The opportunity to work on growing brands and build on a strong foundation.
+ The chance to make improvements and make an impact on the business.
**You bring:**
+ Management by Objectives/ BA or BS preferred.
+ 1-3 years experience in a similar role.
+ High skill level in M/S Word, Excel and PowerPoint.
+ SAP or similar ERP system experience.
+ Professional conduct and communication.
+ Engagement and communication skills.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: theres a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
**About dsm-firmenich**
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agencys fees, percentages or similar
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