Patient Navigator

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients' medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we've grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Patient Navigator

• Greeting patients and answering clinic phones.
• Assist patients in understanding their treatment options, and the resources.
• Serve as an essential link between patients and all other care.
• Facilitate appointments for consults and support services within established service standards, including social workers, physician, etc.
• Coordinate multidisciplinary planning conferences, develop concise patient summaries for use by the care team, and document recommendations made utilizing standardized care protocols in accordance with nationally recognized care guidelines.
• Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management.
• Work with staff and others to collect data, track outcomes, and support strategic planning processes.
• Responsible for outreach efforts to establish and maintain positive working relationships with physicians, office staff, nurses, social services.
• Assist Center in stocking supplies and Patient Ambassador team.
• Other duties as assigned.

Education and Experience requirements:

Must hold one of the following credentials/experiences:

• RN, LPN, or BSW
• Bachelor's Degree WITH at least 2 years of lived addiction experience (personal or professional)
• Associate's degree or CMA WITH 4 years of lived addiction experience (personal or professional)

Hours, Schedule, and Travel (if applicable)

Our Patient Ambassadors enjoys an early morning schedule with early afternoon out times. It is expected that Patient Ambassadors have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are 37-40 hours per week. See specific schedule requirements below.

Specific Schedule:

• Tuesday; Galloway 9:30am-1:00pm, travel to Lanoka Harbor 2:30pm-5pm
• Thursday; Lanoka Harbor 10:30am-7:15pm
• Friday; Rio Grande 8:30am-12:00pm, travel to Galloway 1:30pm-5:45pm

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

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