Risk Manager

Classification Description Summary

Under administrative direction, directs, manages, supervises, and coordinates the activities and operations of the Risk Management Program including loss analysis and prevention, insurance, worker's compensation, and safety programs and functions; coordinates assigned activities with other divisions, departments and outside agencies; and provides highly responsible and complex administrative support to the Director of Organizational Effectiveness. Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume management responsibility for the City's Risk Management Program including loss analysis and prevention, insurance, worker's compensation, and safety programs and functions; manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned operations; recommend and administer policies and procedures.

Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.

Plan, direct, coordinate, and review the work plan for assigned staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.

Select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Oversee and participate in the development and administration of the program's annual budget; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.

Direct and administer the liability and property management program including claims processing functions for general, automobile, public official, and law enforcement liability.

Establish guidelines and create and negotiate strategies for claim resolution; ensure staff, adjusters and investigators research and prepare for cases according to established procedures.

Consult and advise departments throughout the claim process; guide the development of new policies or procedure changes to prevent reoccurrence.

Oversee administration of the worker's compensation, safety and security programs; develop appropriate policies and procedures.

Coordinate resources for departments to meet federal and state mandated safety requirements including OSHA, EPA, and DOT requirements; ensure reporting requirements are met.

Analyze needs and procure insurance for general automobile, law enforcement, public officials' liability, earthquake and flood, and real property coverage.

Review contracts for appropriate risk transfer and indemnification; review scope of work and/or assist departments in developing contract language to minimize exposure; provide departments with general guidelines for contract development.

Serve as the liaison for risk management programs and operations with other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.

Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.

Provide responsible staff assistance to the Director of Organizational Effectiveness; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to Risk Management programs, policies, and procedures as appropriate.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of strategic planning and public administration; incorporate new developments as appropriate.

Respond to and resolve difficult and sensitive citizen inquiries and complaints.

Perform related duties as required. Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of : Operational characteristics, services, and activities of a risk management program. Principles and practices of risk insurance management including safety, loss prevention and reduction. Principles, practices, and applications of worker's compensation, liability, property, health, safety and security management. Operations of liability and property management programs. Methods and techniques of claim negotiation and resolution. Methods and techniques of contract negotiation and administration. Principles and practices of program development and administration. Principles and applications of critical thinking and analysis. Advanced principles of business letter writing and report preparation. Principles and practices of municipal budget preparation and administration. Principles of supervision, training and performance evaluation. Pertinent federal, state, and local laws, codes, and regulations. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to : Oversee and participate in the management of a comprehensive risk management program. Direct and administer the liability and property management program. Oversee administration of the worker's compensation, safety and security programs. Establish guidelines and create and negotiate strategies for claim resolution. Guide departments in the development of new policies or procedures to prevent risk management claims. Analyze needs and procure insurance for various City coverage. Ensure departmental compliance with federal and state safety rules and regulations. Participate in the development and administration of program goals, objectives and procedures. Oversee, direct, and coordinate the work of lower level staff. Select, supervise, train, and evaluate staff. Prepare and administer large program budgets. Research, analyze, and evaluate new service delivery methods and techniques. Prepare clear and concise administrative and financial reports. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Handle multiple demands and priorities simultaneously. Interpret and apply federal, state, and local policies, laws, and regulations. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Work in a team based environment to achieve common goals. Coordinate multiple projects and complex tasks simultaneously. Meet the physical requirements to safely and effectively perform the assigned duties. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines

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Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training : A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, or a related field.

Experience : Five years of increasingly responsible experience working in a risk management program including experience for analyzing risk exposures and developing and implementing appropriate risk management responses. Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment :

Work is performed primarily in a standard office setting with some travel to various sites and locations; incumbents may be required to work extended hours including evenings and weekends.

Physical :

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Other Requirements

Mid-Management B35 Last Update: 03/2019 JD 11/2018

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