Bilingual Resident Service Specialist
2 weeks ago
UDR is now hiring a Resident Service Specialist to join our team at Addison Apartments at The Park.
GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.
SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager.
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
Move-In Coordination
1. Ensure each new resident has a move-in orientation conducted by appointment.
2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
Onesite Responsibilities
1. Scan all required move-in documents into Onesite.
2. Oversee Pending Tasks.
Customer Service Administration
1. Guide walk-in traffic and minimize the wait time.
2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.
3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.
4. Organize incoming packages systematically and distribute as needed.
5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
6. Utilize CRM to effectively manage resident relations, service requests and resident communications.
Property Condition oversight
1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation.
2. Walk through all amenities daily to ensure they are stocked and in good condition.
3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.
4. Provide superior customer service to internal and external customers.
Back-Up coverage
1. Interact with walk-in prospects by showing the property if needed and answering questions about the community.
2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area.
5. Complete market summary and comp reports as directed.
6. Comply with all Company policies and procedures related to employment.
7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
8. Perform Resident Service Manager duties in the absence of the Resident Service Manager.
9. Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations.
Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated.
Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.
TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work.
EDUCATION AND EXPERIENCE:
1. High School Diploma, or equivalent, is required.
2. Associate degree in business administration or equivalent, is preferred.
3. Minimum of two years of office experience is required.
4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
5. Bilingual (English/Spanish) preferred.
6. Must have and maintain a valid driver's license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
-
Bilingual Resident Service Specialist
2 weeks ago
Addison, United States UDR Full timeUDR is now hiring a Resident Service Specialist to join our team at Addison Apartments at The Park. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative...
-
Resident Services Specialist
3 weeks ago
Addison, United States AMLI Residential Full timeAMLI Residential is looking to add to our newly created Resident Service Group. This position is based at our corporate office in Addison and is a Monday- Friday position. Assistant Property Managers and Property Bookkeepers and Leasing Consultants are strongly encouraged to apply.The Resident Service Specialist will be responsible for ensuring the efficient...
-
Resident Services Specialist
1 month ago
Addison, United States AMLI Residential Full timeAMLI Residential is looking to add to our newly created Resident Service Group. This position is based at our corporate office in Addison and is a Monday- Friday position. Assistant Property Managers and Property Bookkeepers and Leasing Consultants are strongly encouraged to apply. The Resident Service Specialist will be responsible for ensuring the...
-
Resident Services Specialist
4 weeks ago
Addison, United States AMLI Residential Full timeAMLI Residential is looking to add to our newly created Resident Service Group. This position is based at our corporate office in Addison and is a Monday- Friday position. Assistant Property Managers and Property Bookkeepers and Leasing Consultants are strongly encouraged to apply. The Resident Service Specialist will be responsible for ensuring the...
-
Resident Services Specialist
1 week ago
Addison, Texas, United States AMLI Residential Full timeAMLI Residential is looking to add to our newly created Resident Service Group. This position is based at our corporate office in Addison and is a Monday- Friday position. Assistant Property Managers and Property Bookkeepers and Leasing Consultants are strongly encouraged to apply.The Resident Service Specialist will be responsible for ensuring the efficient...
-
Resident Service Specialist
2 weeks ago
Addison, United States UDR Full timeDescription UDR is now hiring a Resident Service Specialist to join our team at Addison Apartments at The Park. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various...
-
Resident Services Specialist
2 months ago
Addison, United States AMLI Residential Full timeEnsure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs. Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements Specialist, Resident, Service Manager, Community Manager, Monitoring, Property Management, Management
-
Resident Service Specialist
3 weeks ago
Addison, United States UDR Full timeUDR is seeking a Resident Service Specialist to join our team at Fiori, our apartment community located in Addison, Texas. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various...
-
Resident Service Specialist
3 weeks ago
Addison, United States UDR Full timeDescription UDR is seeking a Resident Service Specialist to join our team at Fiori, our apartment community located in Addison, Texas. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community....
-
Resident Service Specialist
3 weeks ago
Addison, United States UDR Full timeDescription UDR is seeking a Resident Service Specialist to join our team at Fiori, our apartment community located in Addison, Texas. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community....
-
Children's Services Specialist
5 days ago
Addison, United States Addison Public Library Full timeJob DescriptionJob DescriptionFull-Time Hours: 37.5 hrs./per week Four-weekday shifts: 9-5, an occasional Friday 9:15 - 5:15One evening shift 1:15-9:15, An entire weekend once every four weeks: Saturdays 8:45 - 5:15 and Sundays 12:45 - 5:15. The full-time CS Specialist will be Person in Charge (PIC) on both Saturday and Sunday. Salary: $25.16 -...
-
Bilingual Customer Service Representative-$20
1 month ago
Addison, United States Mary Kay Full timeResponsible for inbound and outbound independent sales force, customer and consumer service conversations or interactions across contact channels including telephones, email, web chat and social media. Represents the Company in all interactions, pres Customer Service Representative, Customer Service, Bilingual, Representative, Social Media, Manufacturing,...
-
Bilingual Customer Service Representative
1 week ago
Addison, Texas, United States Workway Full timeWorkway is a professional staffing firm, working with organizations across the country to place exceptional candidates. No matter what position within the organization, you'll experience tremendous professional satisfaction in an environment where they genuinely support and appreciate each other. We are looking for a Bilingual Customer Service Representative...
-
Bilingual Sales Representative
6 days ago
Addison, United States Fenix Protect Full timeAre you a bilingual dynamo with a flair for delivering unparalleled customer service? Do you possess the linguistic prowess to seamlessly navigate English and Spanish, making you a communication maestro? Fenix Protect invites you to join our exclusive team as a Bilingual Home and Auto Warranty Representative! **Position**: Bilingual Home and Auto Warranty...
-
Bilingual Member Service Representative
2 weeks ago
Addison, United States GreenState Credit Union Full timePosition Summary: **_ If you've got a passion for service and are willing to learn, we will train you! No degree required._** As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your...
-
Bilingual Member Service Associate
1 month ago
Addison, United States GreenState Credit Union Full timePosition Summary GreenState, a progressive, growing company, is now taking applications for a Member Service Associate. This position is responsible for acquiring, expanding, and enriching member relationships, while providing service in an exceptional manner. In this role you will cross-sell and provide credit union products and services to new and...
-
Bilingual Member Service Associate
4 weeks ago
Addison, United States GreenState Credit Union Full timePosition Summary GreenState, a progressive, growing company, is now taking applications for a Member Service Associate. This position is responsible for acquiring, expanding, and enriching member relationships, while providing service in an exceptional manner. In this role you will cross-sell and provide credit union products and services to new and...
-
Client Services Specialist
2 months ago
Addison, United States Pacific Premier Bank Full timeThe Client Service Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Possess expertise in Banking / Treasury Management products and services, which will be used to p Client Service, Specialist, Customer Service, Retail, Banking
-
Operations Specialist
1 month ago
Addison, United States Sonida Senior Living Inc. Full timeAbout Sonida Senior Living Sonida Senior Living Corporation is one of the nation's leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 75 communities that are home to nearly 7,000 residents across 18 states providing compassionate, resident-centric services and care and...
-
Operations Specialist
4 weeks ago
Addison, United States Sonida Senior Living Inc. Full timeAbout Sonida Senior Living Sonida Senior Living Corporation is one of the nation's leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 75 communities that are home to nearly 7,000 residents across 18 states providing compassionate, resident-centric services and care and...
