Service Specialist

3 weeks ago


Rochester, United States CareerBuilder Full time

Overview

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities

Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization

Qualifications

Bachelor's Degree - Preferred

Compensation

General Information Req Type Pipeline

Pipeline Req Type Anticipated Turnover

# of Openings - limit to 1 opening per req 1

# of Remaining Openings 1

MVR N

Is a valid Driver's License a job requirement? No

Is bilingual a position requirement? No

Category Customer Service and Support

Position Type Full-Time

Hiring Manager Location 133 Calkins Rd Rochester, New York 14623 United States Monroe,

Map Organization Company Name Paychex

If external candidate is hired, can they WFH fulltime No

Work Location Type Onsite

Req Status Approved

External Job Title Service Specialist - Dedicated Service Center

Internal Job Title Service Specialist - Dedicated Service Center

EEO Category Administrative Support Workers

FLSA Status Non Exempt

Band Sr Associate

Bonus / Equity Eligible Bonus/Commission Eligible

Salary information to meet state requirements In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.00- $24.14 hourly
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