Service Specialist
3 weeks ago
Overview
Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
Qualifications
Bachelor's Degree - Preferred
Compensation
General Information Req Type Pipeline
Pipeline Req Type Anticipated Turnover
# of Openings - limit to 1 opening per req 1
# of Remaining Openings 1
MVR N
Is a valid Driver's License a job requirement? No
Is bilingual a position requirement? No
Category Customer Service and Support
Position Type Full-Time
Hiring Manager Location 133 Calkins Rd Rochester, New York 14623 United States Monroe,
Map Organization Company Name Paychex
If external candidate is hired, can they WFH fulltime No
Work Location Type Onsite
Req Status Approved
External Job Title Service Specialist - Dedicated Service Center
Internal Job Title Service Specialist - Dedicated Service Center
EEO Category Administrative Support Workers
FLSA Status Non Exempt
Band Sr Associate
Bonus / Equity Eligible Bonus/Commission Eligible
Salary information to meet state requirements In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.00- $24.14 hourly
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