HIMS Clerk/DC Jail

3 weeks ago

Washington, United States Unity Health Care Full time
INTRODUCTION

Under the supervision of the HIMS Supervisor, the HIMS Clerk is directly responsible for performing, but is not limited to ensuring the appropriate receipt, tracking, processing, maintenance, and retrieval of patients' medical consult reports and referrals.

MAJOR DUTIES/ESSENTIAL FUNCTIONS

Essential and other important responsibilities and duties may include, but are not limited to the following:
  • Screens, tracks, obtains and maintains patients' referrals and medical records to ensure consult reports are received and properly reviewed upon provider request for specialty appointment for patients as indicated by "follow up: yes" and high priority and urgent referrals as requested.
  • Acts as a professional liaison between hospitals and specialist to obtain reports.
  • Utilizes team-based communication strategies to close the loop on referrals.
  • Calls patients when appointments are missed to inquire reason.
  • Reschedules missed appointments in eCW.
  • Faxes patient Medical Records to specialty facilities as needed.
  • Sends notifications/T-Cons to providers of outstanding referrals.
  • Documents patient encounters to avoid losing patients in follow-up process by using the "3-10 Rule."
  • Sends certified letters to patients if unable to reach.
  • Adheres to Unity's HIPPA guidelines and ensures the appropriate handling of sensitive information.
  • Ensures that consult reports are assigned to the correct provider in a timely manner, and follows up to make sure the reports are reviewed and properly filed.
  • Sends alert notification to providers of reports received with associated "alarm words" indicating possible high-risk results.
  • Updates patient information as required.
  • Maintains accurate internal and external fax inbox phone numbers and contacts stakeholders when phone numbers change or there is improper utilization of the fax inbox; Manages fax inbox by assigning documents to the proper provider and maintaining timely filing of these documents.
  • Assists with population management outreach to patients by phone.
  • Reviews then assigns medical record requests to Datafile Technologies for processing.
  • Keeps Health Center Director, HIMS Supervisor and providers informed of problems and concerns with patient records.
  • Performs other duties as assigned.
MINIMUM QUALAIFICATIONS
  • High school diploma or equivalent.
  • One year of Clinical office experience.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
  • Ability to understand Medical Terminology.
  • Ability to work both independently and as a team member.
  • Good organization and communication skills.
  • Demonstrated ability to effectively work and communicate with diverse populations.
  • Demonstrated proficiency with business software (e.g. Microsoft Office Suite).
  • Knowledge of electronic medical records strongly preferred.
SUPERVISORY CONTROLS

The position reports to the HIMS Supervisor.

GUIDELINES

This position abides by all policies, rules and regulations as set forth by Unity Health Care and applicable licensing and regulatory bodies.

PERSONAL CONTACTS

The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of the incumbent.

PHYSICAL EFFORT AND WORK ENVIRONMENT
  • Some walking, standing, bending, and carrying of light items such as books, charts, and paper is required.
  • See the ADA Physical Efforts Effort Checklist.


DISTINGUISHING CHARACTERISTICS

OTHER SIGNIFICANT FACTSThe incumbent must be able to balance the needs of diverse constituencies on a daily basis.

All medical services shall be provided according to medical accepted community standards of care. Shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.

RISKS

The position's work involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC sites. The work area is adequately lit, heated, and ventilated.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

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