Customer Service Associate 3rd Shift

4 weeks ago

Springdale, United States Arkansas Staffing Full time

Customer Service Associate (3rd Shift) Adecco is currently assisting a client in their search to fill a Customer Service Associate (3rd Shift) located in Springdale AR (Onsite role). Pay rate $21/HR. This shift is Sun-Tues/every other Saturday 8:00 PM 8:00 AM only. Training will be Mon-Fri 07:30-04:30 for at least 3 weeks. Job Description: Maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of and the customer; Identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent, their relationship with its customers and accurate delivery of products to external customers. Customer service beyond call center required and dispatch experience in transportation/logistics is a plus. Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. Strong written oral and interpersonal skills; Conflict Management skills; Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills. Working hours 8:00 PM - 8:00 AM Monday to Friday. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.

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