Service Writer- Grass Lake MI
4 weeks ago
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
SUMMARY
Work with a team of Service Writers to assist in smooth operations for a busy rental repair facility. Oversee our Work Order process from start to finish. Work closely with Service Manager to resolve customer conflict and maintain Excellence in Customer Service. Work with the Shop & Field Technicians to ensure correct invoicing for Internal and External Customers
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Create and maintain a safe working environment.
Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.
Verifies warranty and service contract coverage by examining records and papers, explaining provisions.
Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
Prepares Work Order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering Work Order into service database system.
Assisting with scheduling work and issuing work to Service Technicians.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Required Skills and Qualifications
High school diploma or the equivalent
Previous experience in a similar role
Valid Driver's License required.
Professional personal appearance
Extremely detail oriented and accurate
Must be able to work in a fast-paced environment.
Ability to set priorities and adapt to changing work priorities while meeting deadlines and schedules
Must be self-sufficient and driven.
General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
Knowledge of principles and processes for providing a positive service experience.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
Communicate effectively in writing as appropriate for the needs of the audience.
Preferred Skills and Qualifications
This section should include all preferred but not required skills/qualifications.
1-3 years' experience in Supply Chain, Purchasing, or related field and/or equivalent experience.
Knowledge of aerial vehicles, equipment, and heavy & light duty trucks
Working Conditions
The job in an office environment and hours of work (8-10 hrs. per day) may vary based on needs of the company.
Physical Requirements
Will be required to work five days a week with 8-10 hours shifts, with some Saturdays as needed.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
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