Customer Service Supply Specialist

4 weeks ago

Mesa, United States FlexTG Full time
Description

Position at FlexTG

Flex Technology Group is the nation's premier Managed Print Solutions provider, delivering unparalleled services to businesses across various industries for over 14 years. With a strong focus on customer satisfaction, we offer fully integrated national managed programs for document technology, serving medium to large enterprises throughout the United States, Canada, and Puerto Rico.

As a Supply Specialist at Flex Technology Group, you'll play a crucial role in meeting customer needs by efficiently processing orders and providing exceptional service. You'll handle inquiries, manage orders from various platforms, and ensure timely delivery of supplies. This position demands excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Essential Functions and Responsibilities:
  • Receive and process orders from multiple platforms promptly
  • Enter orders accurately using various computer and software programs
  • Quote shipping charges and manage shipping logistics
  • Conduct research and follow up on inquiries as needed
  • Collaborate with internal teams and external partners to expedite order fulfillment
  • Provide attentive and empathetic customer support, resolving issues effectively
  • Participate in ongoing training and development programs
  • Assist in training new hires and share knowledge with team members
  • Prepare reports and analyze statistics for management review
  • Demonstrate basic mathematical skills and attention to detail
  • Maintain an engaged and positive attitude towards company culture
  • Perform other duties as assigned
Qualifications and Experience:
  • High school diploma or GED required
  • Previous customer service/call center experience preferred (1-2 years)
  • Strong customer relation skills with excellent communication abilities
  • Effective time management and organizational skills
  • Problem-solving mindset with a proactive approach
  • Proficiency in MS Office (Excel, Word, Outlook)
  • Ability to adapt quickly to process changes and improvements
  • Reliable transportation required; bilingual proficiency is a plus
Benefits:
  • Medical, dental, vision, and 401K benefits provided
  • Opportunities for advancement, ongoing training, and mentoring
  • Competitive compensation package
  • Equal employment opportunity employer with a commitment to diversity and inclusion

Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.

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