Sr. Client Value Manager
4 weeks ago
Job Description
Job Description
10+ Years Experience
Degree Required
100% on-site
Travel Required
The Senior Client Value Manager is also expected to serve as a positive role model and mentor, with a commitment to providing superior service to the Firm’s attorneys, and maintain effective departmental operations through teamwork and continuous improvement.
This role reports to the Director of Client Value.
Responsibilities include:
Gain a thorough and deep understanding of the Firm’s financial drivers;
Work closely with the Director to proactively analyze and optimize the Firm’s pricing strategies;
Counsel firm leadership and attorneys regarding pricing strategies, preparing budgets, legal management resources , and completing bespoke pricing-related requests;
Provide materials, training, and coaching on a firm-wide basis to assist attorneys and professional staff with achieving the key performance indicators set by firm leadership;
Coach pricing analysts with regard to pricing strategies and client pricing demands;
Work closely with attorneys and the Proposals team in the preparation of RFPs and client pitches;
Regularly evaluate pricing and budgeting resources and templates across the firm’s global footprint;
Develop and produce ad-hoc and standardized reports at the client
group/client/matter
levels to provide additional clarity and enhance transparency for senior management;
Collaborate with the Legal Project Management team to build reports and analyses to study matter profitability with focus on the success or failure of initial pricing strategies;
Work closely with the Finance and Billing teams to create customized client performance reports to allow for internal monitoring and analysis;
Assist with the training and coaching of firmwide attorneys on alternative or value-based billing, negotiation tactics and pricing/financial concepts;
Participate in the annual rate-setting process and provide senior management and attorneys with relevant legal market and competitor information with respect to billing rates and other pricing-related metrics;
Review and participate in negotiations of legal contracts and outside counsel guidelines provisions, including ensuring proper implementation of agreed-upon commercial terms across the firm;
Staying abreast of current and new technologies and market trends in the legal pricing;
Collaborate and work with other members of the Client Value team in special projects as assigned.
Understanding of financial management and business drivers, and ability to think strategically and analytically
Strong business acumen; apply sound judgment and discretion with respect to confidential and sensitive information
Strong ability to communicate persuasively, both orally and in writing
Strong work ethic and ability to work independently, creatively and proactively
Demonstrated ability to make presentations to small and/or large groups
Good interpersonal skills and the ability to deal effectively with all levels of personnel and work collaboratively across departments and offices
Proven organizational skills; ability to execute identified initiatives and processes in a timely manner
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