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Sales and Service Leader
2 weeks ago
Sales and Service Leader
As our Sales and Service Leader, you’re a key team member who inspires and leads by example. You will support all aspects of sales and service related initiatives including paid services, events, classes, cash handling and training in your store.
Your responsibilities include
Creating Amazing Customer Experiences
Through excellent client focus, you will help ensure that the team is motivated to create a memorable experience for our customers. Use Sephora’s tools to measure KPIs and propose action plans to elevate client experience. Understand store goals and opportunities and support the team to meet these goals. Coach Beauty Advisors when they engage clients about our loyalty programs. Support brand partners and manage the planning and execution of events, services and classes. Effectively execute and implement all company initiatives in a timely manner
Supporting Store Success
You will drive results by monitoring and analysing data, coaching the team, and making good and timely decisions to take the organization forward. Operating with energy and passion, you will help make a beautiful first impression through ensuring the store is kept sparkling, services are exceptional, and all feel safe and welcome
Managing Day to Day Store Operations
You will assist the Management team in executing operational initiatives and ensuring profitability and efficiency in your store
Enhancing our culture through our Sephora values
Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative
We would love to hear from you if you have
Prior equivalent work experience, preferably in retail/service industry
A passion for client service and love working with people
excellent organizational, analytical, and leadership skills
experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed
Strong communication skills, ability to multitask, and comfortability with computer/store systems
Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise
Flexible availability to work nights, overnights, weekends, and holidays
Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment, handle & apply cosmetics products to clients-with or without accommodation
Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook
Job Type: Full-time
Pay: $27.00 - $33.00 per hour
Benefits:
Employee discount
Flexible schedule
Shift:
8 hour shift
Day shift
Evening shift
Weekly day range:
Rotating weekends
Weekends as needed
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Ability to Relocate:
Corte Madera, CA 94925: Relocate before starting work (Required)
Work Location: In person
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