PT Customer Service Leader

2 months ago

Locust, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 374200_external_USA-NC-Locust
Address: USA-NC-Locust-Stanley Plaza S/C
Store Code: Store 00345 Front End (7208914)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Team Lead

    2 weeks ago

    Locust, North Carolina, United States Food Lion Full time

    OverviewFood Lion, a leading grocery store chain in the Southeastern and Mid-Atlantic states, seeks a skilled customer service professional to join their team. As a PT Customer Service Team Lead, you will play a crucial role in ensuring exceptional customer experiences across our stores.

  • Customer Service Leader

    2 weeks ago

    Locust, North Carolina, United States Food Lion Full time

    Job TitleCustomer Service LeaderAbout the JobWe are seeking a Customer Service Leader to join our team at Food Lion. As a key member of our front end staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.About YouTo be successful in this role, you will need to have excellent...

  • Physical Therapist

    4 weeks ago

    Locust Hill, United States Feel The Advantage Full time

    Physical Therapist – PRN About AdvantageCare Rehabilitation: AdvantageCare Rehabilitation, known for "Better Service, Better Quality, Better Results," is a leader in providing top-tier health services. For over two decades, we've been setting the gold standard in contract therapy, home health, and hospice services. Utilize various therapeutic techniques,...

  • Customer Service Team Lead

    2 weeks ago

    Locust, North Carolina, United States Food Lion Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. This is an excellent opportunity for someone who enjoys working in a fast-paced retail environment and is passionate about delivering exceptional customer service.Key Responsibilities:Provide fast, easy, flexible, and friendly service to customersAssist the...

  • Physical Therapist

    4 weeks ago

    Locust Hill, VA, United States Feel The Advantage Full time

    Physical Therapist – Part Time About AdvantageCare Rehabilitation: AdvantageCare Rehabilitation, known for "Better Service, Better Quality, Better Results," is a leader in providing top-tier health services. For over two decades, we've been setting the gold standard in contract therapy, home health, and hospice services. Utilize various therapeutic...

  • Restaurant Team Leader

    4 weeks ago

    Locust, North Carolina, United States Pizza Hut Full time

    About UsPizza Hut is a dynamic company that offers a unique work environment where you can grow and develop your skills. Our team is passionate about serving amazing pizza with a great big smile.Job DescriptionWe are looking for an experienced Restaurant Team Leader to join our team. As a Team Leader, you will be responsible for leading a high-performing...

  • Operations Team Leader

    4 weeks ago

    Locust, North Carolina, United States Subway - 36893-0 Full time

    Company OverviewAs a leading fast-food chain, Subway is committed to delivering high-quality food and excellent customer service. Our team members are the backbone of our success, and we're seeking an experienced leader to join our ranks. Job SummaryWe're looking for a skilled Operations Team Leader to oversee daily restaurant operations. This role involves...

  • Customer Service Representative

    4 weeks ago

    Locust, North Carolina, United States Walmart Full time

    We're looking for a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.About the JobThis is an exciting opportunity to start your career in customer service with a salary range...

  • Customer Service Ambassador

    3 days ago

    Locust, North Carolina, United States McDonald's Full time

    About McDonald's">As a Customer Service Rep at McDonald's, you'll be part of a team that serves millions of customers every day. We're looking for someone who is passionate about delivering great service and ensuring our customers have an exceptional experience.Your Key Responsibilities">">Greet and welcome customers to the restaurant;">Assist customers with...

  • Customer Service Ambassador

    2 days ago

    Locust, North Carolina, United States McDonald's Full time

    Job Title: McDonald's Team Member - Customer ServiceA customer-focused team member is required to join our restaurant. As a representative of McDonald's, you will be responsible for providing exceptional customer service in a fast-paced environment.About the Role:Assist customers with their orders and ensure they receive great service in both Drive-Thru and...

  • Customer Service Representative

    2 days ago

    Locust, North Carolina, United States McDonald's Full time

    Job Title:Customer Service Team MemberAbout the Job:We are seeking a friendly and welcoming Customer Service Team Member to join our team at McDonald's located in [Location]. This role is ideal for individuals who enjoy interacting with customers, working in a fast-paced environment, and being part of a dynamic team.Key Responsibilities:Greet and welcome...

  • Customer Service Representative

    2 days ago

    Locust, North Carolina, United States McDonald's Full time

    **About McDonald's**We're a team of people who come together to provide great food, drinks and service to our customers every day. We are seeking a motivated individual to join our team as a Customer Service Team Member. You will be the face of our restaurant and play a key role in delivering exceptional customer experiences.The Job:Greet and welcome...

  • Customer Service Ambassador

    3 days ago

    Locust, North Carolina, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we are seeking a highly motivated Candidate to join our team as a Customer Service Rep. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.We estimate the annual salary for this position to be around $30,000 - $35,000 based on national averages for...

  • Customer Service Ambassador

    2 days ago

    Locust Grove, Georgia, United States Carter'sOshKosh Full time

    About UsWe are Carters, the largest North American apparel retailer exclusively for babies and young children, encompassing Carters, OshKosh Bgosh, Skip*Hop, and Little Planet brands.Our MissionWe've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture...

  • Customer Service Team Lead

    4 weeks ago

    Locust, North Carolina, United States Food Lion Full time

    Job Overview">We're seeking a highly skilled Customer Service Team Lead to join our team at Food Lion. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer service and driving sales growth. In this role, you'll work closely with the Customer Service Manager and Assistant Customer Service Manager...

  • Customer Service Manager Assistant

    2 weeks ago

    Locust, North Carolina, United States Food Lion Full time

    About the RoleAs a Customer Service Manager Assistant, you will be responsible for maintaining high standards of customer service, assisting with daily operations, and supporting the Customer Service Manager in achieving business objectives. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering...

  • Customer Service Team Member

    2 months ago

    Locust, United States McDonald's Full time

    McDonald's - 1878 W MAIN STREET [Counter Attendant / Crew Member] As a Customer Service Rep at McDonald's, you'll: Greet and welcome customers to the restaurant; Assist customers with their order with great service both in Drive- Thru and dine-in; Collaborate with the rest of the team ensuring the facilities are clean and organized; Ensure customers are...

  • Retail Customer Service Associate

    2 days ago

    Locust, North Carolina, United States McDonald's Full time

    Join Our Team Of Dedicated Professionals:We're on the hunt for a talented and motivated individual to join our team as a Customer Service Team Member. As a member of our team, you will have the opportunity to work in a fast-paced environment and develop valuable skills in customer service, teamwork and communication.Key Responsibilities:Greet and welcome...

  • Food Lion Store Leader

    4 weeks ago

    Locust, North Carolina, United States Food Lion Full time

    Responsibilities">As a Food Lion Store Leader, you'll be responsible for providing leadership and guidance to store associates to achieve business objectives and drive sales growth. You'll also be accountable for maintaining high levels of customer satisfaction, ensuring accurate and efficient processing of transactions, and maintaining a clean and safe...

  • Service Team Associate

    3 days ago

    Locust, North Carolina, United States McDonald's Full time

    Job SummaryAs a Service Team Associate at McDonald's, you will play a critical role in ensuring that our customers receive a high-quality dining experience. Your responsibilities will include greeting customers, taking orders, and serving food and beverages in a friendly and efficient manner.Key RequirementsAble to work in a fast-paced environment and...