Cx Retention Senior Associate

1 month ago


San Francisco, United States The Fountain Group Full time
Job Description:
  • Pay is $36 - $43 per hour based on experience.
  • 6- month assignment with the potential to extend based on need and performance.
  • Fully Remote Role.
  • Help create communications and programs to increase retention and engagement of our customers across email, push notifications, and in-app messaging.
  • You will collaborate with all parts of the business to create and execute CRM campaigns that have a direct impact on growth and revenue goals.
  • This role will support our Occasions workstream which is highly cross-functional and supports holiday & consumer moments.
  • Manage the setup and monitoring of CRM campaigns for our Occasions workstream.
  • Create email campaigns in Braze Build multiple email campaigns weekly using Taxi for Email template editor and HTML.
  • Ensuring up-to-date copy and terms & conditions within Occasions campaigns.
  • Test, QA, and schedule emails.
  • Identify target audiences via behavioral attributes.
  • Manage subscriber entries from Google Forms & in app opt-ins collecting cx feedback, data entry etc.
  • Establish a strong working relationship with cross-functional stakeholders in our Product, Operations, Analytics and Strategy teams.
  • Stay current on marketing best practices in email, push and SMS and share learnings and insights regularly with the broader marketing team.
Qualifications:
  • 3+ years experience in CRM or email marketing.
  • Deep familiarity with CRM technology including ESPs Braze Required.
  • SQL knowledge and/or experience.
  • Analytical mindset.
  • Attention to detail Strong writer and communicator.
  • Knowledge of HTML Basic knowledge of SQL or willingness to learn.
  • Comfort with data visualization platforms (e.g. Tableau, Sigma).
  • Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics.
  • Extremely organized, dependable, self-motivated & ability to multi-task.
  • Bachelor's degree or equivalent experience.


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