![Dorman Inc](https://media.trabajo.org/img/noimg.jpg)
Returns Coordinator
2 months ago
Returns Coordinator
Apply now
Date: May 30, 2024
Location: Reno, NV, US, 89502
Company: Dorman Products
Job Summary
Provide best in class customer service, while taking complete ownership of the evaluation, disposition, and communication of customer warranty claims. Work with Quality, Engineering, and Product Teams, providing feedback for the Corrective Action/Preventative Action process. Provide customer service support to PTI and Dorman sales teams. This position is critical in providing key Voice of the Customer feedback to drive down warranty expense.
Primary Duties
Evaluate customer returned parts, submitted as warranty claims. This includes the review, testing, data entry, disposition, and communication of findings for each claim.
Evaluate and perform minor repair and testing of customer returned parts, submitted as warranty claims.
Provide feedback to promptly resolve customer issues, using phone and/or email.
Communicate findings to the Quality, Engineering, and Product Teams.
Authorize Finance to issue the appropriate credit or deny each claim, as appropriate.
Ensure timely, accurate and consistent documentation and disposition.
Create reports, track metrics, and provide recommendations to Quality Management.
Provide support for any issues related to insurance claims, legal cases, recalls, and/or customer complaints.
Employ a continuous improvement mentality, increasing the efficiency of the end to end warranty claim process.
Provide support in other Quality functions as needed.
Qualifications
Strong automotive repair knowledge.
Excellent communication skills, both written and verbal.
Ability to maintain composure and professionalism under stress of multiple simultaneous projects
Strong analytic and problem- solving skills.
Excellent organization and prioritization skills.
Ability to maintain focus and organize time with minimal supervision.
Ability to maintain confidential information.
Basic test equipment and power tool knowledge preferred.
Must be able to use Microsoft Office, at a higher than basic level.
Physical Requirement: Capability to lift 50 pounds.
Working Conditions: While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one area to another, and speak and actively listen. Noise level is usually moderate.
Education / Experience
+ High school diploma or equivalent. Associates/Bachelors degree is desirable.
+ Minimum of 3 years of experience in the automotive industry.
+ Minimum of 3 year of experience in Quality Manufacturing
Core Values & Competencies
Deliver Customer Value
Empower Our Contributors
Accountability for Results
Ideation and Innovation
Strive for Excellence
Attributes
We have other current jobs related to this field that you can find below
-
Client Coordinator
4 weeks ago
Reno, United States Ernest Full timeErnest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Reno, NV This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our...
-
Client Coordinator
4 weeks ago
Reno, United States Ernest Full timeErnest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Reno, NV This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our...
-
Spa Coordinator
1 month ago
Reno, United States Spavia Day Spa Full timeJob DescriptionJob DescriptionSpavia Summit is seeking a Full or Part Time Retail Salesperson/Spa Coordinator to join our team! As a Retail Salesperson/Spa Coordinator, you are the face of our spa and portray a polished and professional demeanor at all times. Team members are friendly, courteous, and go above and beyond so each guest feels as if they’re...
-
Site Coordinator I
1 week ago
Reno, United States Communities In Schools Full timeJob Purpose/Summary Responsible for leading or co-leading a school site team in the implementation of the CIS Model at a comprehensive CIS of Nevada site. Serve as a liaison between the CIS of Nevada comprehensive site school leadership team and the CIS of Nevada leadership team. Responsible for developing, planning, implementing, and supervising the tasks...
-
Site Coordinator I
4 weeks ago
Reno, United States Communities In Schools Full timeJob Purpose/Summary Responsible for leading or co-leading a school site team in the implementation of the CIS Model at a comprehensive CIS of Nevada site. Serve as a liaison between the CIS of Nevada comprehensive site school leadership team and the CIS of Nevada leadership team. Responsible for developing, planning, implementing, and supervising the tasks...
-
Site Coordinator I
3 months ago
Reno, United States Communities in School Nevada Full timeJob DescriptionJob DescriptionJob Purpose/SummaryResponsible for leading or co-leading a school site team in the implementation of the CIS Model at a comprehensive CIS of Nevada site. Serve as a liaison between the CIS of Nevada comprehensive site school leadership team and the CIS of Nevada leadership team. Responsible for developing, planning,...
-
Cannabis Inventory Control Coordinator
2 months ago
Reno, United States Tryke Companies Full time** Tryke Companies** ** Cannabis Inventory Control Coordinator - Reno** Sparks, NV 89431 Our team is growing fast..! We are a leader in our industry. We are a high-energy, financially secure organization committed to raising the standards in our industry. We are offering a high-integrity, experienced individual an opportunity to become a key member of our...
-
Bilingual Benefits Coordinator
4 weeks ago
Reno, United States Access To Healthcare Network Full timeBest Place to Work in Northern Nevada - 1st Place Winner 2024Best Place to Work for Working Parents - 2024 Check out our AWESOME Benefits! 4 weeks Paid Time Off in the First Year - Front Loaded 14 paid holidays annually Hybrid Work Options Available 403B Retirement Plan with 4% Match 4 Weeks Paid Parental Leave Up to 4 Weeks Paid Catastrophic Leave Medical,...
-
Bilingual Benefits Coordinator
1 month ago
Reno, United States Access To Healthcare Network Full timeJob DescriptionJob DescriptionBest Place to Work in Northern Nevada - 1st Place Winner 2024Best Place to Work for Working Parents - 2024Check out our AWESOME Benefits!4 weeks Paid Time Off in the First Year - Front Loaded14 paid holidays annuallyHybrid Work Options Available403B Retirement Plan with 4% Match4 Weeks Paid Parental LeaveUp to 4 Weeks Paid...
-
Auto Parts Coordinator
2 months ago
El Reno, United States Gerber Collision & Glass Full timeJob Description: The Parts Coordinator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator plays a pivotal role in the success of the customer’s...
-
Benefits Manager
2 months ago
Reno, United States Atlantis Casino Resort Spa Full timeOverview The Benefits Manager works on property and will be responsible for overseeing the operations and effectiveness of group benefit programs (medical, dental, vision and supplemental). Incumbent will research benefit program option as well as create and implement Wellness programs. Atlantis is recommended by Forbes Travel Guide with a Four Star...
-
Learning Leader
1 week ago
Reno, United States Paul Mitchell Schools Full timePaul Mitchell The School Reno is seeking a qualified Learning Leader to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future...
-
Warehouse Manager
2 weeks ago
Reno, United States tapwage Full timeFor over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people. We...
-
Land Surveyor
1 month ago
Reno, United States U.S. Department of the Interior Full timeClarification from the agency All current career/career-conditional or former federal employees with reinstatement eligibility; Veterans' Employment Opportunity Act (VEOA); Land Management Workforce Flexibility Act (LMWFA) and former Public Land Corps (PLC) eligibles; Persons eligible under other Special Hiring Authorities. CTAP and ICTAP eligibles...
-
Learning Leader
2 weeks ago
Reno, United States Paul Mitchell Schools Full timeJob DescriptionJob DescriptionPaul Mitchell The School Reno is seeking a qualified Learning Leader to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members...
-
Warehouse Manager
4 weeks ago
Reno, United States Ernest Full timeFor over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.We have...
-
Warehouse Manager
2 weeks ago
Reno, Nevada, United States tapwage Full timeFor over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.We have a...
-
Warehouse Manager
3 months ago
Reno, United States Ernest Full timeFor over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.We have...
-
Call Center Reservation Agent
1 month ago
Reno, United States Meruelo Group Full timeESSENTIAL DUTIES AND RESPONSIBILITIES Must be comfortable with phone work and data entry. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or...
-
Call Center Reservation Agent
1 month ago
Reno, United States Grand Sierra Resort and Casino Full timeESSENTIAL DUTIES AND RESPONSIBILITIES Must be comfortable with phone work and data entry. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or...