Client Services Account Manager

3 weeks ago


San Bruno, United States Aquent Talent Full time

We are seeking experienced Client Services Account Manager to build and sell our advertising solutions, utilizing proven conversion-driven and brand-building strategies. This role is pivotal in growing our advertising partnerships and managing supplier relationships.

Top 3 Skills Needed:

  1. Four-year college degree.
  2. Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to supplier needs.
  3. Experience in building media plan recommendations, with excellent follow-through and no hesitation in ensuring accountability across teams.

Key Responsibilities:

  • Work with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-up.
  • Collaborate on Quarterly Business Reviews and Joint Business Partnerships.
  • Maintain relationships, manage day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amount.
  • Lead campaign kick-offs and performance discussions with clients.
  • Provide technical guidance on campaign specifications and work through troubleshooting/conflict resolution.
  • Deliver on all role-specific accountability metrics and goals.

You Will Make an Impact By:

  • Managing suppliers' campaigns and revenues.
  • Building strategic campaign recommendations based on a deep understanding of the suppliers' business goals and marketing objectives.
  • Driving the end-to-end creative process between the supplier and the internal creative team.
  • Managing agency proposal templates and tagging.
  • Partnering closely with campaign management on campaign activation, trafficking, and optimizations.
  • Providing frequent communication and updates with clients and internal stakeholders regarding campaigns.
  • Working closely with Measurement & Analytics to ensure reporting accuracy.
  • Sharing actionable insights and recommendations to support suppliers' strategies and drive incremental revenue.
  • Supporting monthly campaign billing, ensuring accuracy and delivery.
  • Working cross-functionally within the organization to drive strong results for suppliers.
  • Mentoring Senior Campaign Managers and junior associates.

Minimum Qualifications:

  • Four-year college degree.
  • Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to supplier needs.
  • Experience in building media plan recommendations.
  • Excellent follow-through and no hesitation in ensuring accountability across teams.
  • Meticulously detail-oriented project management to ensure we increase the strength of our relationships with suppliers and their investment in advertising.
  • Familiarity with analytics, advertising data/tech, and DMP technologies, paired with strong analytical and quantitative skills, and problem-solving.
  • Resourceful in maneuvering through a large company while working in a nimble and fast-paced environment - ability to adapt and thrive in any business situation.
  • Willingness and desire to be a key individual contributor and strong team player.
  • Strong written and verbal communication skills, presentation skills along with cross-company and partner collaboration skills. Ability to be clear, concise, and effective in communication.
  • Capability to work proactively under pressure and handle multiple ad hoc requests.
  • High level of comfort escalating and presenting key issues to management.
  • Tactical and strategic thinker to help influence suppliers' investment in media/advertising.
PDN-9c17cfd8-fcc0-436f-93f3-cf4aab4d60f6
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