Customer Care Advocate II
3 weeks ago
Position: Customer Care Advocate II Reports To: Manager I, Customer Care Location: Lavergne, Tennessee - HYBRID Scope of role: This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc. Key Responsibilities Perform basic daily account management tasks: Respond to email and phone inquiries Process customer orders Process customer claims Complete daily reports Research and process customer credits and debits Assist in writing department SOPs and work instructions and coach other CSR's on SOP and work instruction creation Triage and process customer orders Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.) Identify and take action on continuous improvement opportunities Actively participate in daily Gemba calls Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions Participate in user testing to improve department processes Assist in special projects and Kaizen events Help train, job shadow, and mentor new hires PROFESSIONAL EXPERIENCE/QUALIFICATIONS The successful candidate will have relevant customer service experience and a proven track record in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptability, and intellectual curiosity necessary for a fast-paced, growth-driven environment. They should employ forward thinking and a continuous improvement mindset. Minimum Requirements: Requires a high school diploma or equivalent and 2-3 years of related experience Bachelor's degree preferred Experience with Microsoft Office; Excel, Word, O365 Customer service experience within manufacturing strongly preferred Previous experience with process improvements, Kaizens and/or projects preferred Preferred experience with Oracle or another ERP software Preferred experience with a CRM tool Expected Salary: $15 per hour - $25 per hour + Benefits Please note that compensation is based on a variety of factors when extending an offer, including but not limited to, the role, responsibilities, candidate experience, education, qualifications, and business considerations. Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance About Regal Rexnord Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com. Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. #J-18808-Ljbffr
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Customer Care Advocate II
3 weeks ago
La Vergne, United States Regal Rexnord Full timePosition: Customer Care Advocate II Reports To: Manager I, Customer Care Location: Lavergne, Tennessee - HYBRID Scope of role: This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders,...
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Customer Support Specialist II
2 weeks ago
La Vergne, Tennessee, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate IIReports To: Manager I, Customer CareLocation: HybridRole Overview:This position plays a crucial role in fulfilling the requirements of our OEM and distribution clientele by managing routine and overflow inquiries from customers and field sales representatives. The individual in this role will be responsible for processing...
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Customer Service Representative II
2 weeks ago
La Vergne, Tennessee, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate IIReports To: Manager I, Customer CareLocation: HybridRole Overview:This position plays a crucial role in fulfilling the requirements of our OEM and distribution clientele by managing standard and overflow inquiries from customers and field sales personnel. Responsibilities include processing orders, providing guidance on...
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Customer Advocate
5 days ago
La Vergne, Tennessee, United States Regal Rexnord Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAccount ManagementRespond to customer inquiries and resolve issues in a...
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Lead Customer Care Specialist
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La Vergne, United States Ingram Content Group Full time**Lead Customer Care Specialist** * 1 Ingram Blvd, La Vergne, TN 37086, USA * Full-time **Job Description** is hiring for a to contribute to our **Lead Customer Care Specialist** team in **LaVergne, TN** just outside Nashville. The Lead Customer Service Specialist manages customer relations to resolve customer inquiries both accurately and timely. They work...
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Customer Service Delivery Advocate
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La Vista, United States Carvana Full timeWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...
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Customer Service Delivery Advocate
2 months ago
La Vista, United States Carvana Full timeWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local...
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Test Engineer II
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U-Box Customer Care Representative
1 month ago
La Vergne, United States U-Haul Full timeLocation: 503 New Paul Rd, La Vergne, Tennessee 37086 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with...
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Director Customer Experience
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La Vergne, United States Goodwill San Antonio Full timeJob Description Director Customer Experience - 181111 **Description** GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY ...
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U-Box Customer Care Representative
2 months ago
La Vergne, United States U-Haul Full timeLocation: 503 New Paul Rd, La Vergne, Tennessee 37086 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with...
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Private Duty Licensed Practical Nurse
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La Vergne, United States All Heart Home Care Full time $25 - $28Job DescriptionJob DescriptionPRIVATE DUTY LICENSED PRACTICAL NURSE - PROVIDING 1:1 PATIENT CARE WITHIN THE COMFORTS OF THE PATIENTS HOME All About All Heart:All Heart Home Care is a health care company with diverse opportunities. At the core, we are a family of caregivers devoted to improving the quality of life for our patients and clients. We believe that...
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Registered Dental Hygienist
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La Vergne, United States Dental Care at Southcrest Full timeDental Care at Southcrest is looking for a PART-TIME Dental Hygienist to join our team! As an elite clinical provider and patient advocate, you'll receive best in class non-clinical support to provide exceptional lifetime patient care while obtaining unparalleled education to enhance your clinical skills. You'll work in an environment that encourages full...
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Private Duty New Grad Nurse
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La Vergne, United States All Heart Home Care Full timeJob DescriptionJob DescriptionPRIVATE DUTY NEW GRADUATE LICENSED PRACTICAL NURSE - PROVIDING 1:1 PATIENT CARE WITHIN THE COMFORTS OF THE PATIENTS HOME All About All Heart:All Heart Home Care is a health care company with diverse opportunities. At the core, we are a family of caregivers devoted to improving the quality of life for our patients and clients. We...
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Customer Service Representative
3 weeks ago
La Vergne, United States Spectrum Full timeJob Title: Customer Service Representative Department: Customer Service / Order Entry Reports To: Vickie Lynn Pitts FLSA Status: Nonexempt Location: Nashville, TN (Remote may be possible) SVP Worldwide, the world’s largest consumer sewing machine company, has an immediate full time contract to hire Customer Service/Order Entry position available. The...
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Customer Service Specialist
3 weeks ago
La Vergne, United States McKesson’s Corporate Full timeCustomer Service Specialist (Hybrid) McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do...
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PRN Registered Nurse
1 month ago
La Vergne, United States Giving Home Health Care Full timeWe are looking for a compassionate and skilled Registered Nurse (RN) in the Nashville, TN area to administer patient care in accordance with a physician established care plan. This role is a 1099 contract opportunity, with care being provided at the patient’s residence. Patient needs range from weekly hours to 24-hour care. This allows for multiple...
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PRN Registered Nurse
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La Vergne, United States Giving Home Health Care Full timeWe are looking for a compassionate and skilled Registered Nurse (RN) in the Nashville, TN area to administer patient care in accordance with a physician established care plan.This role is a 1099 contract opportunity, with care being provided at the patients residence. Patient needs range from weekly hours to 24-hour care. This allows for multiple scheduling...
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PRN Registered Nurse
4 weeks ago
La Vergne, United States Giving Home Health Care Full timeWe are looking for a compassionate and skilled Registered Nurse (RN) in the Nashville, TN area to administer patient care in accordance with a physician established care plan. This role is a 1099 contract opportunity, with care being provided at the patient’s residence. Patient needs range from weekly hours to 24-hour care. This allows for multiple...
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Customer Service Representative
9 hours ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at Ingram Content Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our publishers, ensuring timely and accurate processing of title materials, and increasing sales volume through effective...
