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New Ticket Sales Representative

2 months ago


Rye, United States AEG Full time

Title: New Ticket Sales RepresentativeDepartment: Sales FLSA Status: Exempt Reports To: Head of TicketingOverview of Westchester SC Westchester Soccer Club (Westchester SC) is the first home-grown professional soccer club in Westchester, NY. Located in one of the densest area's in the United States and in the United Soccer League's (USL) market, the club aims to bring top quality professional soccer to the NY area with the goal to compete for the championship every year. The club will have an Academy which shows a strong commitment to nurturing local talent and the club aims to build a world-class development pipeline for both boys and girls in the Westchester (and surrounding) areas.The club is dedicated to celebrating the region's profound love for soccer through exciting game experiences and community-focused events.The club's first team will play in the professional league USL League One (USL1) and the Academy will participate in the USL Academy and Super Y league.The New Ticket Sales Representative is primarily responsible for driving revenue and hitting sales goals around new ticket sales related to seasons, packages, and single-game tickets. This person should be a self-motivated and positive professional. The New Ticket Sales Representative will work under the direction and guidance of the Director of Ticket SalesESSENTIAL FUNCTIONS The candidate will be responsible for offering a full menu of seating opportunities for all ticket packages, including seasons, packages, single-game, and group tickets.Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.Effectively use CRM to maintain accurate records of all client and prospect interactions.Effectively use ticketing platform to describe and select available seat locations for patrons, and transact point of sale in systemParticipate and contribute in weekly sales meetings and training sessions.Work in conjunction with club & USL league staff to promote and generate sales on all events while providing a great fan experience.Establish relations with book of business to enhance customer service and retentionAssist with any administrative ticket functions.Assist with any special projects or duties as assigned by Director of Ticket Sales and Ticket Operations ManagerSetting and conducting in arena and out of the office appointmentsMust be willing to work non-traditional hours, weekends, events and game daysThe candidate will be accountable for certain levels of activity (calls made/appointments set) and goalsQUALIFICATIONSTo perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.Bachelor's Degree or equivalent1-2 years sales experience is preferredExcellent professional verbal and written communication skillsMaintain a professional image and positive attitudeServe as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.Set and conduct in stadium, arena and out of the office sales appointments.Effectively use CRM to maintain accurate records of all client and prospect interactions.Reach and exceed individual and team sales revenue goals.Assist with managing and stewarding existing season ticket members.Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organizationAbility to learn and master software programs including CRM and ticketing platformAbility to handle heavy volume of outbound and inbound phone calls and emailsCandidate should possess excellent time management and organizational skillsCandidate should possess an optimistic team-first attitude, as well as a competitive desire to be the bestAbility to work in a team-oriented environment and effectively influence and communication with C-level clientsProficient in Microsoft Office, with a focus on Word, Excel and PowerPointCandidate must have a strong work ethic and a desire to build a career in professional sportsInterested in the Job? Please reach out and let's get to know each other.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.