Auto Claims Supervisor

4 weeks ago

Chicago, United States Illinois Association Of Mutual Insurance Companies Full time

We are Growing Coming Soon-Claims Office Opening in Oak Brook We are First Chicago Insurance Company We have offices in Bedford Park, IL, (about one mile south of Chicago Midway Airport), as well as Richardson, Texas (Dallas area). Due to our significant growth, we are pleased to announce that we are opening a new Claims office in Oak Brook Are you a seasoned Claims Adjuster looking for that next step in your career? Would you enjoy sharing your knowledge to lead a team of adjusters? If so, we have the perfect opportunity for you The Property Damage Claims Management roles will be responsible

for the direct supervision of a particular Property Damage Claims unit(s). Scope

of

the position includes

ensuring

compliance

with

State mandated

claims handling

guidelines and assuring

proper investigation

and

conclusions

of

claims. Monitor production,

staff

development

and

the quality of files

assigned to the

Unit. DUTIES & RESPONSIBILITIES: Lead

,

motivate

,

and

provide direction to the Property Damage Unit. Conduct file and

diary

reviews for

the purpose of

monitoring adjuster

'

s work and to assure appropriate

documentation is

available,

fair

claim settlement

practices

are

followed,

and company quality

standards

are maintained. Place appropriate

authority

level on

claim files

based upon investigation of facts

and

approve settlement

checks

within authority. Review reports,

design

and support the

implementation

of

procedures which

improve

claim settlement and customer service

levels and

ensure

that

desired

quality and

quantity levels are maintained. Oversee the implementation and monitoring of procedures to

assure effectiveness and compliance. Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes. Work with other staff members / departments relative to any matters of potential concern. Develop and manage a cost-effective claim handling strategy. Identify

Systems issues/problems/suggestions

for enhancements. Manage

the administrative

functions

of

the unit which include:

Review, provide direction

and assign

new losses Screening and

selecting candidates Setting performance

objectives

and

monitoring

performance results Conduct

performance

appraisals Complete reports

as necessary Daily review of files

for

payment

approvals over adjuster authority and

the

transfer of files

to appropriate

areas (Casualty, Litigation

, SIU

) Conduct monthly unit

meetings as deemed necessary Review

and

respond to Department

of

Insurance and other audit related inquiries Review

and

direct claim activity on customer inquiries Complete

special projects

as assigned.

QUALIFICATIONS REQUIRED: 5+ years auto liability claims experience. Supervisory experience is a plus 5+ years managing personal auto files. Strong technical and administrative background in auto claims handling. Ability to work independently on technical and administrative matters in accordance with company policy and procedures. Good leadership, training and development skills. Excellent communication, interpersonal and organizational skills. Ability to pass written examinations where required by state statutes to become a licensed claim.

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: Competitive Salaries Flexible Schedules Hybrid Remote/In-Office Flexibility Available Commitment to your Training & Development Medical and Dental Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Training Programs Wellness Program Fun company sponsored events And so much more

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