Sales Associate

4 months ago

Rochester, United States Lands' End Full time

As a Sales Associate, you are a member of a talented team that represents Lands' Endto the customer by providing exceptional service in a professional, courteous andhelpful manner. This position enhances the experience of our customers and drivesprofitable sales by providing product expertise and advanced selling skills. SalesAssociates also assist in ensuring that both store and visual brand standards are beingmet.Positions are part-time, approximately 25 hours per week.Job Responsibilities:Drives sales by utilizing approved consultative selling practices to identifycustomer needs and provide appropriate solutions; this can include suggestingoutfitting options and related items to generate multiple unit sales, providingfitting room assistance, and participating in customer outreach activitiesProvides highest degree of customer service; including courteously,conversationally greeting customers, adjusting individual customer attentionbased on store traffic, suggesting solutions based on customer interests andneedsMaintains knowledge of Lands' End website navigation and leverages thisoption for customer solutions when the product is not available in the storeProcesses customer transactions efficiently using the POS and online system,including sales, returns, exchanges, etc. in accordance to authorizedproceduresMaintains knowledge of Lands' End products and services, along with currentfashion trends to enhance level of customer service and generate salesPerforms markdown and other promotional activities as neededResponsible for stock replenishment and adhering to visual brand standards.Qualifications:Excellent selling skillsAbility to communicate effectively with customers and fellow employeesAbility to receive feedback and take action when appropriateAbility to follow written and verbal instruction and meet deadlines on projects/tasksFlexible and adaptable to changeKnowledge of Lands' End merchandise is strongly preferredPrevious experience in retail strongly preferredAvailability and flexibility to work varied hours to support the needs of the businessAbility to stand for long periods of timeAbility to lift boxes up to 40 poundsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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