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    3 days ago

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    6 days ago

    Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time

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Customer Experience Specialist

2 months ago

Atlanta, United States Oldcastle Full time

Customer Experience Specialist - Atlanta, GA

Atlanta, GA, US, 30328 Oldcastle Infrastructure Job ID: 499789 Non-Exempt Job Description This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry-level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs. Position Functions and Tasks The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external. Duties Process and support customers’ orders and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering, and sales Create cases in NetSuite for customer issue resolution and product design Basic understanding of processing EDI orders Working with customers to create return authorizations Characteristics of the Successful Candidate Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style Effective Team Player with the ability to work independently Energetic, able to provide and receive feedback A willingness to take instruction and be accountable for their duties Skilled user in MS Office programs (NetSuite a plus) Customer-focused: dedicated to meeting the expectations of internal and external customers Able to organize and prioritize work in an effective manner Able to deal with client escalations in a respectful and effective manner Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc. Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of Excel Detail-oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment

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