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Customer Support Representative

4 months ago

Simpsonville, United States RBC Bearings Full time
ESSENTIAL FUNCTIONS OF THE JOB:

  • Act as liaison between manufacturing, engineering, warehousing, and customers
  • Identify productivity improvement areas and work with management staff to clear bottlenecks
  • Assist in debit resolution and ensuring clean invoicing to improve DSO
  • Provide all basic customer service activities of quoting, warranty, credits, returns, etc.
  • Expedite orders to meet customer demands
  • Provide as needed support of management issues as they arise
  • Support and back up teammates during absences and training
  • Attendance at work is an essential function of the job
EDUCATION:
  • High School Diploma or GED and minimum 3 years of sales experience in a customer service environment OR
  • Associates degree and minimum 1 year of sales experience in a customer service environment OR
  • Bachelors Degree
SKILLS / CERTIFICATIONS:
  • Proficient with Microsoft Office, especially the use of MS Word and Excel.
  • Demonstrated Customer Service Skills.
  • SAP experience.
  • Mechanical product knowledge.
  • Bilingual skills.


RBC Bearings offers a competitive benefit package.

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.