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Pool Server

2 months ago

San Antonio, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
•Full Time employees have access to Medical and Dental insurance to fit your needs
•Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
•401K match (Let us help you build your financial future)
•Companywide Hotel Room Discounts (Who doesn't love to get away)
•Paid Time Off
•Employee Assistance Program (We are here to support you)
•Employee family events (bring the kids)
•Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

Overview

*This is a Seasonal Position that will end no later than October 2024*

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the Resort standards.

The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice

Essential job FUNCTIONS:
  • Adheres to the steps of service using the service standards manual.
  • Takes guest's orders using seat numbers and appropriate order-taking sheets.
  • Enters orders accurately into POS systems.
  • Familiarizes him/herself with all menus including Vista and Topaz, wine and beverage lists.
  • Resets pool according to meal period and table needs.
  • Performs food & beverage preparation duties such as preparing condiments, and ensuring workstations are stocked.
  • Follows all proper bookkeeping and cash handling procedures.
  • Ensures all opening, ongoing, and closing side work is complete.
  • Serves food and beverages to guests.
  • Informs and promotes guests of daily/nightly specials.
  • Check guest's identification to ensure the minimum age requirement for consumption of alcoholic beverages.
  • Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation.
  • Offers creative selling of products to guests.
  • Answers questions and/or makes recommendations on menu items.
  • Cleans tables and/or counters & lounge chairs after guests are finished.
  • Explains how various menu items are prepared, describing cooking methods and ingredients.
  • Takes into consideration any special request or dietary issues made by the guest.
  • Provides general resort information for guests.
  • Offers warm and sincere welcome/farewell to all guests of La Cantera Resort and Spa including use of guest name & good eye contact with each guest.
  • Maintains an up-to-date working knowledge of all resort amenities as well as any special events.
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information.
  • Upsells other resort services and amenities to guests.
  • Describes and recommends beverages to guests.
  • Ensures final quality check on food and beverage before serving guests.
  • Monitors assigned tables for customer satisfaction, quality, and additional service.
  • Accurately prepares guest bills and provides promptly and ensures accurate payment is received.
  • Accurately reports tips & shift times in the appropriate location at the end of each shift.
  • Addresses any guest issue promptly and with concern.
  • Assists restaurant staff as needed.
  • Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor.
  • Acts with responsibility towards all company property, supplies, and equipment.
  • Maintains a professional appearance. Follows all La Cantera Resort and Spa dress code standards.
  • Remains alert, courteous, and helpful to the guests and colleagues.
  • Ability to lift up to 50 pounds.
  • Ability to work in an outside environment with extreme heat.
Qualifications
  • High school diploma or equivalent.
  • Current Food Handler Certificate and TABC.
  • Prior hospitality experience preferred.
  • At least one year high volume restaurant serving experience preferred.
  • At least one year food & beverage experience preferred.
  • At least 6 months POS system experience preferred.
  • Adequate wine, beer and mixed drink knowledge preferred.