Branch Manager

1 week ago

Cheyenne, United States First National Bank of Omaha Full time
At FNBO, our employees are the heart of our story-and we're committed to their success Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you

The location category for this role may vary based on business needs, and has not yet been determined. Please contact TAGAdmin@fnni.com to obtain applicable details from our Talent Acquisition team. To ensure you receive a response, include the following number for this job in the subject line of your message. Job number: R-20240643

Summary of the Job:

The Branch Manager is accountable for the operational success of FNBO branch locations. Responsibilities include coaching and oversight of all branch staff, coordination of community development activities, budget planning, and change management related to assigned branch.

About This Role:

Seeking a team oriented, positive, and outgoing professional for a Branch Manager role at FNBO

What's in it for you?

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience

All Full Time and Part Time Employees are eligible for benefits including:
  • Competitive Pay (Starting $70,000 annually)
  • 401k Match
  • Paid time off and paid holidays
  • Medical/Dental/Vision/Life/Disability/Flex Plans
  • Employee Wellness Program
  • Career development/Training/Career coaching/Job shadowing
  • Tuition Assistance Program
  • Employee banking benefits and other discounts
  • Culture of recognition and rewards from executive leadership/managers/peers/business partners
Why should you choose FNBO?

FNBO has a history of doing what's right for our customers and the communities we serve. This sixth generation family-owned business has become the largest privately-owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion.

The spirit of teamwork has remained a key ingredient of FNBO's formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees' well-being personally and professionally.

What will you be doing?

The Branch Manager is responsible for the overall success of the assigned branch location. Responsibilities of this role are to ensure that branch personnel provide a high quality customer experience while meeting the needs of the customer. Provide coaching to the staff around advice and guidance and overall performance to meet the goals of the branch. Manage controllable expense items and staffing efficiency to budget. Direct branch office operations in order to meet or exceed compliance and operational objectives. Coordinate business and community development activities.

Job Specific Responsibilities/Accountabilities:

Company and Business Unit Goals: Accountable to work together to help meet the budgeted targets for the company and business unit.

Advice & Guidance:
  • Ability to demonstrate to the team good one on one skills to help customers build their wealth, perform financial planning light at a high level, and partner exceptionally well with FNIP partners to complete the customers' financial plan
  • Ensure staff is utilizing needs-based selling techniques, executed in line with the First National Operating Philosophy and IMPAX, to identify customer needs and appropriately match them with products and services that we offer.
  • Reinforce company expectations that the offering of products or services is done with clear explanation of the product or service, and its benefit to the customer consistent with product terms and conditions.
Weekly Huddles:
  • Run weekly 30-minute partner huddles effectively and proficiently
  • Look for ways to recognize and engage team by celebrating success through branch meetings and weekly team 10-minute standup huddles.
  • Maintain the branch scorecard for leading and lagging metrics; coaching to and discussing Retail Update Video messaging sent out regularly.
  • Exhibit effective leadership and change management.
Floor Management Observations:
  • Complete observations of employees and coach to the effective use of the IMPAX model for customer conversations.
  • Provide consistent oversights to ensure all employees are delivering on the intended Customer Experience through effective floor management.
  • Maintain a presence on the floor to ensure customers are being greeted, minimize customer wait times and shift branch staffing resources as necessary to complete customer needs.
  • Effectively perform banker and teller duties as needed.
Salesforce proficiency in coaching: hold team accountable to making timely and effective customer outreach calls utilized through Salesforce proficiency and coaching. Utilize training plan in Career development coaching with each person and demonstrate courage to address performance issues and guide employees to adopt a mutually beneficial plan of action.

Customer Satisfaction: Monitor In Moment survey results and respond to any issues. Coach to a customer satisfaction score of 90%.

Hiring Practices and Performance Accountability:
  • Effectively utilize Banker and Teller Attributes in coaching and hiring.
  • Ensure sales accountability: deliver the level of advice and guidance by the whole that will result in attaining sales goals for the team
  • Conduct effective one-on-one employee conversations on a regular basis providing coaching, feedback and performance actions.
  • Performance Plans applied if an individual is not delivering sales, advice, and guidance at an acceptable level for the team to reach their goals;
Operational Excellence:
  • Manage controllable expense items to budget and minimize branch-initiated fee waivers
  • Manage staffing efficiency to budgeted "Future State" FTE/Salary targets as set by Retail Director and Leadership given volumes in the Staffing Model.
  • Ensure DocuSign adoption at 80% or greater for new accounts and 70% for maintenance (by October 2021).
  • Minimize branch controllable fraud, DDA charge-offs and teller O/S losses as set by Leadership and Finance given run rates / budget targets;
Compliance:
  • Ensure account opening criteria and transaction processing procedures are followed and appropriate risk decisions are made to protect our customers and the bank.
  • Coach and manage team to provide digital signature cards at least 80% of the time. Ensure any hard-signed signature cards are scanned into FirstWork within 24 of opening/uploading new accounts.
  • Monitor Deposit/Customer workflows, FIRE database and any other assigned error reports daily. Identify, coach, and address issues within 48 hours of notification and resolve outstanding issues within 30 days.
  • Ensure branch cash and negotiable items are maintained per bank standards.
  • Ensure all direct reports and teams meet these compliance requirements including adherence to Incentive Plan rules and take action to address employee performance issues.
  • Branch to achieve a passing score for all On Site and Off-Site Assessments.
  • Bring your Market Director into the loop via 2-3 sentence email when working with HR and employees on all Performance Plans and Terminations.


The Ideal Candidate for This Role:

Minimum Qualifications:

Required:

•Bachelor's Degree or equivalent experience

•Demonstrated leadership ability and management skills

•Previous working experience in a retail sales environment

•Oral and written communication skills

•Desire to meet the financial needs of our customers and community

•Ability to problem solve

Desired:

•Previous Management Experience

•Previous Retail Banking experience

•Knowledge of bank products and services and branch functions

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer -Member FDIC

Registration Requirement:

This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS). Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

  • Assistant Branch Manager

    2 weeks ago

    Cheyenne, United States Interstate Companies Full time

    Interstate Power System's location in Cheyenne Wyoming is looking for an Assistant Branch Manager who has experience in Fixed Operations, Parts Departments, Power Generation, and/or Heavy-Duty Diesel industries. The Assistant Branch Manager will be r Branch Manager, Manager, Assistant, Customer Service, Operations, Inventory Control, Manufacturing,...

  • Assistant Branch Manager

    2 weeks ago

    Cheyenne, United States Interstate Companies Inc Full time

    Job DescriptionJob DescriptionInterstate Power System's location in Cheyenne Wyoming is looking for an Assistant Branch Manager who has experience in Fixed Operations, Parts Departments, Power Generation, and/or Heavy-Duty Diesel industries.The Assistant Branch Manager will be responsible for overseeing daily operations, driving sales growth, ensuring...

  • Safety Manager

    4 weeks ago

    Cheyenne, United States Evergreen North America Industrial Services Full time

    Job Type Full-time Description Evergreen North America is a leading provider of environmental and industrial cleaning solutions to the downstream and midstream energy sectors. We are leaders in each of our respective service lines, including Vapor Control, Chemical Cleaning, Tank Cleaning, Water Treatment, Vacuum Services, Hydroblasting, Hydroexcavation, and...

  • Area Manager

    2 weeks ago

    Cheyenne, United States Masterson Staffing Solutions Full time

    Masterson Staffing solutions is searching for an Area Manager to oversee our Northern MN territory including multiple client sites and 8 office locations. This is a client facing role with no remote work option. A successful candidate will have a proved customer service and management background. Company vehicle, laptop and cell phone are provided. Position...

  • Manager of Nutritional Services

    5 days ago

    Cheyenne, United States Clinical Management Consultants Full time

    An exciting opportunity for a Manager of Nutritional Services position is now open at an award winning hospital nestled amidst the rolling plains and picturesque landscapes of the Powder River Basin, in Wyoming! Come join this dedicated team of healthcare professionals today. As the Manager of Nutritional Services, you will assume a pivotal role within an...

  • Liability Adjuster

    1 month ago

    Cheyenne, Wyoming, United States Custard Insurance Adjusters Full time

    Custard Insurance Adjusters, Inc.Mission Statement:Custard Insurance Adjusters' mission is to provide its clients with the highest quality of claim service available in the industry. We are recognized as a premier company, continuing to increase our role as a national leader in the claims service field. Our commitment to this mission is evident as we strive...

  • Sr. Director, Electrification Operations-East

    2 weeks ago

    Cheyenne, United States Sunrun Full time

    Sunrun Sr. Director, Electrification Operations-East Cheyenne , Wyoming Apply Now Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and...

  • Parts Manager

    1 month ago

    Cheyenne, United States McCandles Truck Center Full time

    McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Cheyenne area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a...

  • Senior Project Manager- Mining

    1 month ago

    Cheyenne, Wyoming, United States SWCA Environmental Consultants Full time

    About the opportunitySWCA is currently seeking a Senior Project Manager - Mining to join our nation-wide Mining Team. Our ideal candidate will have demonstrated experience in supporting environmental opportunities within the precious, base, industrial and rare earths markets.SWCA provides flexible work schedules, telecommuting options, continuing education...

  • Parts Manager

    2 weeks ago

    Cheyenne, Wyoming, United States McCandles Truck Center Full time

    McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Cheyenne area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a...

  • Teller III

    4 days ago

    Cheyenne, United States First Interstate Bancsystem Inc Full time

    **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal This position is located at our Cheyenne, WY Main branch. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their...

  • Field Technician

    4 weeks ago

    Cheyenne, United States VISIONARY COMMUNICATIONS LLC Full time

    Job DescriptionJob DescriptionField Technician/InstallerVisionary Broadband seeks a qualified individual to fulfill the role of Field Technician/Installer. This full-time, hourly position will join the Wireless team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the region. Job Overview:• As the...

  • Field Technician

    2 weeks ago

    Cheyenne, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

    Field Technician/Installer Visionary Broadband seeks a qualified individual to fulfill the role of Field Technician/Installer. This full-time, hourly position will join the Wireless team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the region. Job Overview: As the Field Technician/Installer,...

  • Personal Financial Counselor- Cheyenne, WY

    1 month ago

    Cheyenne, United States Magellan Health Full time

    This position will provide personal financial services at assigned military installations. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not...

  • Counter Sales Representative

    2 weeks ago

    Cheyenne, Wyoming, United States The Kendall Group Full time

    Role Summary: Reporting to the Counter Sales/Location Manager, the Counter Sales Representative is a key member of the Kendall Electric sales team. This position is responsible for promoting and developing business. The individual continually contributes to sales growth and profitability by providing prompt, friendly and professional service to customers...

  • Mortgage Loan Consultant

    2 days ago

    Cheyenne, Wyoming, United States Nuvision Federal Credit Union Full time

    This position is responsible for providing a high level of member service in the origination of residential first and second mortgages via telephone inquiries, walk-ins, and referrals from branches, employees, realtors and builders. Adds value to the organization by adding assets to the Credit Union's portfolio and loans for sale in the secondary...

  • Teller - Cheyenne Main - 20hrs

    3 weeks ago

    Cheyenne, United States Wells Fargo Full time

    Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Tree Trimmer

    4 weeks ago

    Cheyenne, United States Wright Tree Service Full time $19 - $35

    $600 Sign-On Bonus OfferedHourly Wage:  $18.74 - $34.93Title: Trimmer/Climber TraineeType: Full-Time/Non-ExemptReports to: Foreperson/General ForepersonBENEFITS: Union benefits offeredPlenty of growth opportunitiesOn the job trainingPotential overtimeGet paid weekly, etc. Essential Functions of Tree Trimmer at Wright Tree Service:Trims and/or removes...

  • Teller - Cheyenne Main - 40hrs

    3 weeks ago

    CHEYENNE, WY, United States WELLS FARGO BANK Full time

    Job DescriptionWhy Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best...

  • Wells Fargo

    3 weeks ago

    Cheyenne, United States WELLS FARGO BANK Full time

    Job DescriptionWhy Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best...