Patient Care Coordinator

3 days ago

Jacksonville, United States Sanitas Full time
Job Details

Job Location
Jacksonville - Duclay - Jacksonville, FL

Education Level
High School

Travel Percentage
Negligible

Description

"Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness."

Job Summary

The Patient Care Coordinator is a cross-functional role that supports both the front-end and back-end of the operation creating synergies between Admin & Clinical Ops. This role involves patient interaction, assisting with medical procedures, maintaining patient records, and ensuring the smooth operation of daily clinical functions. Clinical Assistants play a vital role in ensuring a positive experience for patients and supporting the medical team to deliver quality care. Serves members, visitors, and medical staff by identifying the most efficient scheduling methods for members, aiming to optimize the clinic's workflow based on priority needs and predetermined appointment arrangements. As a liaison between visitors, members, and staff, the Patient Care Coordinator facilitates seamless communication and coordination. They utilize various platforms as needed to fulfill their duties effectively.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • General Duties:
    • Welcome and greet patients, clients, and visitors to the department warmly and courteously. Assess the purpose of their visit and efficiently direct or guide them to the appropriate person or department, minimizing wait times in the lobby. Proactively address and resolve visitor concerns and inquiries to ensure a positive experience.
    • Identify visitors with potentially life-threatening emergencies according to organizational protocols, escort them to the appropriate treatment area, and promptly notify relevant team members.
    • Completes various visitor registration tasks including verifying eligibility, processing forms, collecting visitor payments, and compiling medical information.
    • Safeguard patient visitor confidentiality by securing protected health information (PHI), ensuring PHI is not left in plain sight, and logging off computers before leaving them unattended
    • Provide patients and their visitors with relevant information about their appointments, procedures, and available resources to ensure they have a clear understanding of their healthcare journey.
    • Support administrative tasks such as filing, data entry, and maintaining accurate records to ensure smooth operations within the department.
    • Schedule and confirm patient/members appointments, check-ups, and physician referrals.
    • Provide comprehensive support and assistance to visitors during the check-out process by offering necessary information and resources with a friendly and helpful demeanor, striving to exceed their expectations for a seamless departure experience.
    • Communicates observations of patients' visitors' status to the Manager and/or nurse-in-charge
    • Review medical records and follow up on obtaining missing results prior to patient visitor appointments.
    • Answer telephones promptly and direct calls to the appropriate staff members
    • Maintains a safe, secure, and healthy work environment by adhering to standards, procedures, and legal regulations.
    • Responsible for ordering medical supplies according to departmental need.
    • Perform additional duties as assigned by supervisor or provider.
  • Clinical Duties
    • Assist healthcare providers during examinations, minor surgeries, and other procedures.
    • Take and record vital signs, such as blood pressure, temperature, pulse, and respiratory rate.
    • Perform routine procedures, including wound dressing, specimen collection, and administering injections (if qualified).
    • Prepare examination and treatment rooms by setting up necessary equipment and ensuring cleanliness and organization.
    • Sterilize instruments and equipment, adhering to infection control guidelines.
    • Interview patients, measure vital signs and record information on patient charts.
    • Performs supervised procedures such as but not limited to EKG, vaccines and medications via IM/SC/ID/Oral and assist in procedures/treatments as requested by physician.
    • Checks equipment and supplies prior to use for function, inspection and expiration date.
Qualifications

Required Education
  • High School Graduate or Equivalent
Required Experience
  • Medical Assistant Diploma from a College/University/Technical School or be enrolled in Sanitas MA Apprenticeship Program or a healthcare field diploma (Certified Nurse Assistant, Patient Technician) with 1+ years experience in lieu of MA diploma
  • The position requires candidates to possess at least one year of prior experience in the medical sector, specifically in the capacity of managing a substantial clinic.
  • Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
Required Licenses and Certifications
  • Basic Knowledge of Computer Skills
  • Basic typing proficiency and familiarity with office equipment usage. This entails being able to efficiently operate standard office tools and equipment, such as computers, printers, and scanners, to conduct administrative tasks effectively
Required Knowledge, Skills, and Abilities
  • Bi-lingual in English and Spanish preferred
  • Organizational Skills: Capacity to manage schedules, appointments, and resources efficiently to optimize clinic productivity.
  • Communication: Strong verbal and written communication skills to interact effectively with staff, patients, and other stakeholders.
  • Medical Knowledge: Basic understanding of medical terminology, procedures, and regulations to facilitate effective communication with healthcare professionals and ensure compliance with standards.
  • People Skills: Ability to build rapport with patients and staff, fostering a positive and supportive clinic environment.
  • Diligence: Diligence in maintaining accurate records, adhering to protocols, and ensuring compliance with regulatory requirements.
  • Adaptability: Flexibility to handle unexpected situations and adapt to changing priorities in a dynamic healthcare environment.
  • Customer Service Orientation: Commitment to providing excellent service to patients, addressing their needs promptly and courteously.
Preferred Qualifications
  • At minimum of two years' experience in customer service in a medical office or large health care setting.
  • (Preferred knowledge, skills, and abilities)
  • (Preferred Licenses and Certifications)
  • Experience: Prior experience in a clinical or healthcare setting is advantageous.
  • Certifications: Basic Life Support (BLS) certification is preferred; additional certifications may be required depending on the healthcare facility and state regulations.

  • Patient Transportation Specialist

    1 day ago

    Jacksonville, Florida, United States Jax Patient Care Full time

    Job OverviewWe are seeking a Patient Transportation Specialist to join our team at Jax Patient Care. In this role, you will be responsible for providing safe and secure transportation services to patients in need of medical mobility assistance.Estimated Salary$45,000 - $65,000 per year, depending on experience and qualifications.Job DescriptionAs a Patient...

  • Patient Transportation Specialist

    2 weeks ago

    Jacksonville, Florida, United States Jax Patient Care Full time

    Job OverviewWe are seeking a reliable and compassionate Patient Transportation Specialist to join our team at Jax Patient Care. This role involves transporting patients who require wheelchair, stretcher, or ambulatory assistance to medical appointments and other destinations.

  • Care Coordinator for Hospice Patients

    3 weeks ago

    Jacksonville, Florida, United States Res-Care, Inc. Full time

    OverviewWe are seeking a compassionate Care Coordinator to join our team in delivering exceptional care to patients and their families. As a Registered Nurse Case Manager, you will play a vital role in providing direct care and coordinating with the interdisciplinary team to ensure an optimal care experience.

  • Patient Care Coordinator

    11 hours ago

    Jacksonville, Florida, United States Matrix Providers Full time

    Matrix Providers is seeking a highly skilled Patient Care Coordinator to join our team in Jacksonville, FL. As a Patient Care Coordinator, you will play a critical role in providing high-quality healthcare services to Military Service Members and their families.The estimated salary for this position is $85,000 - $110,000 per year, depending on experience....

  • Patient Care Coordinator

    6 days ago

    Jacksonville, Florida, United States UF Health Full time

    About the Role: We are seeking a highly skilled Patient Care Coordinator to join our team at UF Health. As a key member of our medical office, you will be responsible for providing exceptional patient care and administrative support.Salary Range: $40,000 - $55,000 per year, based on experience.Job Description:Clerical Functions: You will perform various...

  • Patient Care Coordinator

    2 weeks ago

    Jacksonville, Florida, United States Concierge Home Care Full time

    Job DescriptionWe are seeking a highly skilled Patient Care Coordinator - Behavioral Health Specialist to join our team at Concierge Home Care.About the Role:This position plays a vital role in providing holistic psychosocial support and behavioral health counseling/therapy to patients, ensuring they receive comprehensive care that addresses their unique...

  • Patient Care Coordinator

    6 days ago

    Jacksonville, Florida, United States UF Health Rehabilitation Hospital- North Full time

    UF Health Rehabilitation Hospital - North is seeking a Patient Care Coordinator (Speech Language Pathologist, CCC) to join our interdisciplinary team in Jacksonville, FL.About the PositionEvaluate patients and develop individualized treatment plans to address communication and swallowing disorders.Collaborate with multidisciplinary teams to coordinate care...

  • Hospice Nurse Coordinator

    3 weeks ago

    Jacksonville, Florida, United States Res-Care, Inc Full time

    About the RoleWe are seeking a skilled Hospice Nurse Coordinator to join our team in Jacksonville, FL. In this role, you will provide high-quality patient care and support to individuals and families in their homes.Key ResponsibilitiesConduct comprehensive assessments of patients and families to determine their needs and develop individualized care...

  • Patient Care Coordinator

    6 days ago

    Jacksonville, Florida, United States Mayo Clinic Full time

    Take your nursing career to the next level with Mayo Clinic, a world-renowned leader in healthcare and innovation. As a Registered Nurse, you will be part of a dynamic team that is dedicated to delivering high-quality patient care and pushing the boundaries of medical knowledge and practice.The estimated annual salary for this role is around $95,000 -...

  • Patient Care Coordinator

    3 months ago

    Jacksonville, United States HearingLife Full time

    Overview : Who WE Are: HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is...

  • Patient Care Coordinator

    7 days ago

    Jacksonville, Florida, United States Mayo Clinic Health System Full time

    About UsAt Mayo Clinic Health System, we are dedicated to delivering exceptional patient care and advancing our mission of healing and discovery. Our team of skilled professionals is committed to making a difference in the lives of our patients and their families.We are seeking an experienced Registered Nurse to join our team, where you will play a vital...

  • Patient Care Coordinator RN

    1 week ago

    Jacksonville, Florida, United States Saint Vincent's Medical Center Riverside Full time

    About the JobWe are seeking a skilled Registered Nurse to join our team as a Patient Care Coordinator at Saint Vincent's Medical Center Riverside. This is a unique opportunity to make a meaningful difference in the lives of our patients and their families.Job SummaryThe Patient Care Coordinator RN will be responsible for coordinating the overall...

  • Patient Care Coordinator

    2 weeks ago

    Jacksonville, Texas, United States Christus Health Full time

    About the RoleWe are seeking a skilled and compassionate Patient Care Coordinator to join our team at Christus Health. This is a full-time opportunity that requires excellent communication skills, a passion for delivering high-quality patient care, and a commitment to teamwork.About YouTo be successful in this role, you will have a Bachelor of Science Degree...

  • Oncology Patient Care Coordinator

    11 hours ago

    Jacksonville, Florida, United States UF Health Full time

    At UF Health, we are seeking an Oncology Patient Care Coordinator to join our team. This is a critical role that requires strong communication and organizational skills, as well as the ability to work collaboratively with healthcare professionals to ensure seamless patient care.We offer a competitive salary of $65,000 - $75,000 per year, depending on...

  • Hospice Care Coordinator

    3 weeks ago

    Jacksonville, Florida, United States Res-Care, Inc Full time

    About the RoleWe are seeking a skilled Hospice Care Coordinator to join our team at Haven Hospice. As a key member of our interdisciplinary group, you will be responsible for coordinating patient care and providing emotional support to patients and their families.Job ResponsibilitiesPatient Care Coordination: You will work closely with patients, families,...

  • Oncology Patient Care Coordinator

    3 weeks ago

    Jacksonville, Florida, United States Baptist Medical Center Jacksonville Full time

    Baptist Medical Center Jacksonville is seeking a highly skilled Registered Nurse to join our Stem Cell Transplant Team as an Oncology Patient Navigator. Located in downtown Jacksonville, FL, this role offers a unique opportunity to make a meaningful impact in the lives of patients and their families.About the RoleThis full-time position requires a RN with...

  • Clinical Care Coordinator

    5 days ago

    Jacksonville, Florida, United States Fresenius Medical Care Full time

    Job SummaryWe are seeking a skilled Outpatient Registered Nurse to join our team. As a Clinical Care Coordinator, you will be responsible for providing high-quality patient care and coordinating clinical activities within the dialysis unit.About Fresenius Medical CareFresenius Medical Care is a leading provider of renal therapies, with a mission to improve...

  • Patient Care Coordinator, In-Patient Case Manager

    3 weeks ago

    Jacksonville, Florida, United States Baptist Health - Florida Full time

    Baptist Health in Florida seeks a highly skilled Registered Nurse, Case Manager to join its team at Baptist Medical Jacksonville. As a key member of the In-Patient Case Management Department, you will be responsible for delivering exceptional patient care and ensuring seamless transitions from hospital to post-acute settings.This is a Full-Time Days...

  • Accounting Specialist

    3 weeks ago

    Jacksonville, Florida, United States Jax Patient Care Full time

    Job DescriptionKey Responsibilities:Manage financial statements, including balance sheets and income statementsProcess accounts payable and receivable, ensuring timely payments and invoicingCoordinate with the finance team to ensure accurate and efficient financial managementReconcile bank statements and resolve any discrepanciesMaintain compliance with...

  • Care Coordinator

    3 weeks ago

    Jacksonville, Florida, United States Surgical Care Affiliates Full time

    Care Coordinator OpportunityAre you a seasoned healthcare professional seeking a challenging role where you can make a meaningful impact? We are currently looking for a Care Coordinator to join our team at Surgical Care Affiliates.About the RoleWe are seeking an experienced and skilled Care Coordinator to coordinate the delivery of high-quality patient care....