Service Center Director

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for an

Service Center Director

for the Pine Bluff Family Store, located in Pine Bluff, Arkansas Job Summary: Plans, administers, supervises, monitors, and evaluates the day-to-day operations of a Service Center with a limited staff ensuring compliance with established policies and procedures; assists clients in a polite and friendly manner; serves as a lead worker to volunteers, beneficiaries, and/or subordinate personnel. Serves as head of the Advisory Board; recruits and assists with training Advisory Council members; sends requests for Advisory Council membership approval; attends Advisory Council meetings and other required meetings and conferences conducted by Divisional Headquarters. These duties are performed under the supervision of the Service Extension Director.

Knowledge, Skills, and Abilities: Meets with community church and civic groups to help coordinate activities aimed at assisting The Salvation Army and the local social services to assist needy families in their service area; informs same organizations of ongoing needs of The Salvation Army and its clients. Serves as head of the Advisory Board; recruits and assists with training Advisory Council members; sends requests for Advisory Council membership approval; attends Advisory Council meetings and other required meetings and conferences conducted by Divisional Headquarters.

Supervises, assigns, instructs, and monitors the work of employees, if applicable; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and provides salary and hiring/firing recommendations to the Divisional Service Extension Director. Prepares and maintains personnel records for staff and ensures the accuracy and completeness of the same; tracks and monitors employee attendance, processes employee time-sheets; calls hours into payroll and distributes checks. Implements the fundraising and development strategies for the Service Center; requests, processes, and receipts donated monies; inputs data into the computer; prepares deposits and/or submits checks for further processing in a timely manner; maintains the accountability and security of checks. Issues information material to local news media as needed to alert the community to the needs of The Salvation Army and its clients. Increases The Salvation Army’s visibility and standing in the community by attending civic club meetings, visiting local establishments, and reaching out to the community in times of need; acts as a first responder in times of disaster. Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family, and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills etc. Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients. Locates and arranges temporary housing for eligible clients. Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance. Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies. Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records to determine if client is active or inactive; maintains confidentiality of client information. Supervises the general maintenance and cleaning work needed for the Service Center; ensures that the facility is properly maintained in a neat and orderly manner. Ensures the exterior and grounds to include coordination of mowing grass, trimming hedges, blowing leaves, and collecting debris; maintains the beautification of the grounds; coordinates yard work with program participants. Travels and visits area Service Units, both systematically and as needed, to conduct evaluations of programs and performance of Service Unit representatives and personnel. Recruits, orients, trains, assigns, and supervises seasonal bell-ringer staff; maintains records of their work for payroll purposes. Maintains inventory of supplies and equipment for the store and warehouse operations Knowledge of effective customer service techniques. Knowledge of the principles and practices of basic mathematics.

Knowledge of the principles and practices of social service administration. Knowledge of the principles and practices of bookkeeping. Knowledge of the principles and practices of marketing and public relations to promote awareness of the Service Unit services and maximize Family Store sales. Knowledge of the principles and practices of personnel supervision.

Education and Experience: High School diploma or G.E.D. and experience working in a retail store preferred, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Physical Requirements/Working Conditions: Ability to attract and retain ample supply of staff and volunteers to meet the needs of the Unit and Store. Ability to prepare accurate and complete bookkeeping, statistical, sales, payroll, and personnel records. Ability to screen social service clients for eligibility to receive social service assistance. Ability to account for all Service Unit funds and to ensure financial assistance disbursement is in compliance with budget and program policies. Ability to build effective working relationships with community agencies to make appropriate referrals between agencies. Ability to meet attendance requirements. Ability to read, write and communicate the English language. Ability to perform mathematical computations. Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle. Working Conditions: Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

Additional Comments: All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. To apply, please select the "

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer Minorities/Women/Veterans/Disabled When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army

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