UC Engineer

Role Name: UC Engineer
Location: Princeton, NJ (4 Days Onsite)
Type: Fulltime

Job Description:
The Senior UC Engineering Consultants primary role will be providing architectural support and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of Customers Global Unified Communications Engineering team that owns the design, development, delivery, andexperience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.
The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community.
The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communications skills as well as good customer service skills.

Responsibilities:
Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, Webex, video infrastructure and all other Unified Communications application.
Carry out maintenance/upgrades on all Infrastructure and endpoints
Own analysis of new technologies from start to finish
Provide support to Video Infrastructure team lead
Carry out security review of infrastructure and applications
Research, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.
Document procedures and processes
Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system.
Create help files for support teams
Offer thoughts and solutions on improving current technology
Provide metrics/reports for conferencing services
bility to function in a fast-paced organization
dhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.
Carry out security review of infrastructure and applications

Required Skills:
Ideally CCIE Collaboration, however CCNP Collaboration will be considered (CCIE Certified)
bility to establish and maintain a client trust and confidence.
Good written and verbal communication skills.
Good troubleshooting skills.
Self-sufficient, can own an issue and work on it till completion.
Basic knowledge of the financial services industry.
dvanced knowledge of Cisco Call Manager. Advanced knowledge of Cisco Meeting Server
dvanced knowledge of Cisco Expressway/VCS. Advanced knowledge of Cisco TMS. Advanced knowledge of Cisco Meeting Manager, Cisco TAC support (raising cases, escalating)
dvanced knowledge of Cisco Endpoints, WebEx, Jabber (fka Cisco Spark/Webex Teams)
dvanced Knowledge of Microsoft Teams
dvanced knowledge of IPTV Streaming/Multicasting
dvanced knowledge of troubleshooting tools (WireShark etc)
Knowledge of Intrado E911 solution
Knowledge of Zabbix, Grafana or other monitoring tools
Knowledge of Zoom
Knowledge of H.323
Knowledge of SIP, NAT, Firewall Traversal, VMware Architecture
Knowledge of Microsoft Server environment (2019, 2022)
Knowledge of Citrix VDI environment, MAC OSX environment, Microsoft Windows environment (Windows 10)
Knowledge of MobileIron (MDM) environment
Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)

Desirable skills:
dvanced Excel skills
Programming/Scripting experience (Visual Basic/Python etc)
Rest API knowledge (POSTMAN experience a plus)
Documentation skills (Visio a plus)
pplication packaging and deployment

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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