Cisco Voice Engineer

3 weeks ago


Irving, United States Tata Consultancy Services Full time

Must Have Technical/Functional Skills
•UCCE Technical and Support Function
•Knowledge on CUCM
•Cisco UCCE working experience on the Cisco UCCE suite of call routing components and applications.
•Comfortable engaging in real-time triage conference calls to troubleshoot complex contact center routing and IVR issues.
•IVR support, analysis and troubleshooting
•Ability to trace the logs
•Exposure to SIP, CTI, and gateways (SBC)
•Windows and Linux troubleshooting. And a solid foundation of computer and network fundamentals are required for this role
•Strong problem solving and diagnostic skills are essential to success for this position
•Verint Enterprise Call recording
•Oracle SQL or Microsoft SQL

Experience Required 9+

Roles & Responsibilities
•Troubleshoot complex contact center routing and IVR issues
•On-call rotation is required which will include weekends, nights and holidays.
•Ability to communicate clearly both verbally and written to multiple tiers of management.
•Working knowledge on ticketing tool, ideas on ticket SLAs, and resolve tickets in time.

Contact Center Support Engineer position which handles level 2 break fix incidents, contact center deployments, application upgrades and service transformation initiatives for Optimum, Suddenlink and all BPO sites for Altice USA (Sales, Customer Service, Field Service, Billing and Collection, Product and Marketing)



  • Irving, United States Resource Informatics Group Full time

    Job Title: Sr Cisco Voice Network Admin Location: Houston, Texas Duration: 6+ months Needs strong Cisco routers, switches, firewalls ASA and Main requirement is Cisco voice experience. 3 top skills Strong in Firewalls – swapping over from Cisco to Palo firewall –someone super strong in Cisco firewall and Cisco voice is crucial to this position ...


  • Irving, United States Resource Informatics Group Full time

    Job Title: Sr Cisco Voice Network Admin Location: Houston, Texas Duration: 6+ months Needs strong Cisco routers, switches, firewalls ASA and Main requirement is Cisco voice experience. 3 top skills Strong in Firewalls - swapping over from Cisco to Palo firewall -someone super strong in Cisco firewall and Cisco voice is crucial to this position Strong in...

  • Voice Engineer

    2 weeks ago


    Irving, United States TEKsystems Full time

    Description: Position Overview As a Voice Engineer, you will play a pivotal role in engineering the Collaboration and Voice solutions that are the core of our business and manufacturing locations. Your Role • Maintain CMC's SIP infrastructure and call management supporting ~200 domestic locations and partner with our European team. •...

  • Voice Engineer

    5 days ago


    Irving, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract Duration: 6...

  • Voice Engineer

    2 days ago


    Irving, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract Duration: 6...

  • Voice Engineer

    4 days ago


    Irving, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice Engineer to join their team.They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract Duration: 6 Months,...

  • Voice Engineer

    4 days ago


    Irving, Texas, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice Engineer to join their team.They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations.Contract Duration: 6 Months,...


  • Irving, United States Resource Informatics Group Full time

    Job Title: Sr. Level CISCO Wireless EngineerLocation: Bartlesville, OKDuration: 6+ monthsAs a Wireless Engineer specializing in Wi-Fi network design and implementation, you will play a pivotal role in architecting, deploying, and maintaining wireless networks. Leveraging Wireless First principles and deploying Juniper Mist Access Points, you will be at the...

  • O365/Voice Engineer

    2 weeks ago


    Irving, United States Motion Recruitment Partners, LLC Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice/O365 Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract Duration: 6...

  • O365/Voice Engineer

    1 month ago


    Irving, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice/O365 Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract Duration: 6...

  • O365/Voice Engineer

    2 months ago


    Irving, Texas, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice/O365 Engineer to join their team.They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations.Contract Duration: 6...


  • Irving, Texas, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice/O365 Engineer to join their team.They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations.Contract Duration: 6...

  • O365/Voice Engineer

    3 weeks ago


    Irving, United States Motion Recruitment Full time

    A global steel recycling and manufacturing company headquartered in Irving; TX is looking to bring on a Voice/O365 Engineer to join their team. They're looking for a Voice subject matter expert who has experience with Skype for Business to Teams migrations, O365, SIP trunking, and the ability to do installations and SBC configurations. Contract Duration: 6...


  • Irving, United States Motion Recruitment Partners, LLC Full time

    The client we are working with is a global steel recycler and manufacturer headquartered in Irving, TX. They reach across the US, the UK, Central Europe, and Asia. They're looking for a Microsoft Teams Voice SME who has experience with Skype for Business to Teams migrations, O365, SIP trunking, Audio codes, and the ability to do installations and SBC...


  • Irving, United States CBTS Full time

    W-2 Only/$55.00 - $60.00 per hour W-2/ NO(C2C, Sponsorship, Transfer, H1B, OPT, F1) Must be onsite 5 days a week in Irving, TX / 9 month contract CBTS is searching for 2 Infrastructure Cisco IOS and Juniper IOS engineers to maintain data networks, including local area network (LAN) and wide area network (WAN) elements. Candidate will be responsible for...


  • Irving, United States CBTS Full time

    W-2 Only/$55.00 - $60.00 per hour W-2/ NO(C2C, Sponsorship, Transfer, H1B, OPT, F1) Must be onsite 5 days a week in Irving, TX / 9 month contract CBTS is searching for 2 Infrastructure Cisco IOS and Juniper IOS engineers to maintain data networks, including local area network (LAN) and wide area network (WAN) elements. Candidate will be responsible for...


  • Irving, United States CBTS Full time

    W-2 Only/$55.00 - $60.00 per hour W-2/ NO(C2C, Sponsorship, Transfer, H1B, OPT, F1) Must be onsite 5 days a week in Irving, TX / 9 month contract CBTS is searching for 2 Infrastructure Cisco IOS and Juniper IOS engineers to maintain data networks, including local area network (LAN) and wide area network (WAN) elements. Candidate will be responsible for...


  • Irving, United States CBTS Full time

    W-2 Only/$55.00 - $60.00 per hour W-2/ NO(C2C, Sponsorship, Transfer, H1B, OPT, F1) Must be onsite 5 days a week in Irving, TX / 9 month contract CBTS is searching for 2 Infrastructure Cisco IOS and Juniper IOS engineers to maintain data networks, including local area network (LAN) and wide area network (WAN) elements. Candidate will be responsible for...


  • Irving, United States CBTS Full time

    W-2 Only/$55.00 - $60.00 per hour W-2/ NO(C2C, Sponsorship, Transfer, H1B, OPT, F1) Must be onsite 5 days a week in Irving, TX / 9 month contract CBTS is searching for 2 Infrastructure Cisco IOS and Juniper IOS engineers to maintain data networks, including local area network (LAN) and wide area network (WAN) elements. Candidate will be responsible for...

  • Network Engineer

    7 days ago


    Irving, United States Saxon Global Full time

    Department/Project high-level description: Main responsibilities that the candidate will be responsible for: Interfacing with various Prime teams, vendors, clients and others for the implementation and support of networking products and services Install and support various Data Center and Enterprise routing and switching infrastructure (maintain edge,...