Contract Patient Service Specialist II
4 weeks ago
The Patient Service Specialist II (Contractor) supports Duchenne Muscular Dystrophy patients and families as a member of the Patient Services Team. Paired with a Case Manger(s), the Patient Service Specialist II supports the team through data updates to patient records, tracking case status, set-up of new patient referrals and patient outreach. The Patient Service Specialist II will learn and master all skills of Case Management.
Primary Responsibilities Include:
- Provides patient intake support (checks documents, enters patient data to CRM and attaches appropriate documents to patient case)
- Works with Case Managers and Senior Case Managers to initiate patient outreach.
- Participate in a structured case management/reimbursement training led by teammates and demonstrate learned skills.
- Acts as a backup/floater to the case management team as necessary.
- Supports SareptAssist telephone line by handling incoming communications.
- Understands and adheres to Sarepta Compliance/HIPPA regulations in every aspect of the job.
- Position may require some travel.
- BA/BS preferred or HS diploma with relevant experience in rare disease.
- 3+ years of case management experience in a related field preferred.
- Strong computer skills including knowledge of Microsoft Office Suite
- Strong listening, verbal, and written communication skills
- Highly interested in supporting patients and families
- Must enjoy working in a fast-paced, innovative environment.
- Must be flexible, proactive, friendly, empathetic, efficient, and a team player.
- Embraces continuous learning/seeks knowledge.
- Thrive as a self-starter who proactively senses and responds to problems and opportunities; able and willing to learn and react quickly.
#LI-Hybrid
This position requires work on site at one of Sarepta's facilities in the United States.
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Cambridge, United States Sarepta Therapeutics Full timeThe Patient Service Specialist II (Contractor) supports Duchenne Muscular Dystrophy patients and families as a member of the Patient Services Team. Paired with a Case Manger(s), the Patient Service Specialist II supports the team through data updates to patient records, tracking case status, set-up of new patient referrals and patient outreach. The Patient...
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