Caregiver Manager

3 weeks ago

Hermiston, United States Family Resource Home Care Full time

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives

We are currently hiring for a Caregiver Manager to join our Pendleton branch, located downtown Pendleton. We have a Hermiston branch as well that this individual can work from.

Summary

Our Caregiver Managers supervise our team of caregivers. This position is a full time, salary, Mon-Fri opportunity.

Duties

  • Provide high quality, professional service to our caregivers and clients
  • Supervise caregiver staff and field calls and questions to best support them in their roles
  • Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
  • Perform new hire orientation each week for all new caregivers
  • Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client
Requirements
  • At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
  • Ability to provide examples of proven excellent customer service skills with references to confirm
  • Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)
  • Ability to work well with others; experience with team collaboration and problem solving
  • 1+ year of supervisory experience strongly preferred
  • Experience with scheduling software and/or POC software strongly preferred
Benefits & Perks
  • Medical, dental, vision and prescription insurance options
  • 3 weeks of Paid Time Off
  • 401k
  • Health Savings Account
  • Work computer and phone system
  • Employee Assistance Program
  • Leadership Development Program and career growth opportunities


FRHC is an equal opportunity employer.

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