Front Desk Agent

3 months ago


San Antonio, United States IHG Full time

**Front Desk Agent (Full Time) Holiday Inn San Antonio Riverwalk**

**Hotel Brand:** Holiday Inn

**Location:** United States, Texas, San Antonio

**Hotel:** Holiday Inn - San Antonio-Riverwalk (SATRW)

**Job number:** R198578

**Share:**

The Holiday Inn San Antonio Riverwalk is located in the center of downtown San Antonio. Our hotel is nestled along the beautiful banks of the San Antonio Riverwalk, as well as steps away from beautiful historical landmarks in the downtown area.

****Your day to day****

* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

* Issue, control and release guest safe-deposit boxes.

* Up-sell rooms where possible to maximize hotel revenue.

* Answer phones in a prompt and courteous manner.

* Welcome guests in a friendly, prompt and professional manner.

* Register guests, issue room keys, provide information on hotel services and room location.

* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

* Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

* Promote team work and quality service through daily communications and coordination with other departments.

* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

****What we need from you****

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

* Frequently standing up behind the desk and front office areas

* Carrying or lifting items weighing up to 50 pounds

* Handling objects, products and computer equipment

* Use a keyboard to operate various property management and reservations systems, etc.

Other:

* Communication skills are utilized a significant amount of time when interacting with guests and employees.

* Reading and writing abilities are utilized often.

* Basic math skills are used frequently.

* Problem solving, reasoning, motivating and training abilities are often used.

* May be required to work nights, weekends, and/or holidays.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

****What we offer****

Well reward all your hard work with a great salary and benefits including a uniform, great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.


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