Deskside Support Technician Level 3

3 weeks ago

Blue Springs, United States Diverse Lynx Full time
Job Tittle: Deskside Support Technician Level 3
Location: 1200 Magnolia Way, Blue Springs, MS 23328 (Onsite Day 1)

Job Overview:
Required Skills:
Desktop Support
5-10 years Cisco Networking experience
Cisco CCNA certification a plus
Network (LAN, WAN and Wireless)

FLEX SHIFT:
Contractor will be expected to rotate between 2 shift schedules: Day Shift & Mid Shift (10:00am - 6:30pm)
Weekly On-call Rotation for afterhours

Required Skills:
•Network (LAN, WAN and Wireless)
•Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
•Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
•TCP/IP, DHCP, Subnetting, VLAN, POE
•Experience with packet capturing, example: Wire Shark
•Network maintenance, support and refresh
•Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
•Data Center (Server Room) Management
•Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
•Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
•Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
•Server Management
•Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM
•Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
•Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
•Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
•Critical plant floor hardware support
•First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's)
•Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
•Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
•Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
•Strong team worker with professional demeanor and strong ethics
•Good written and oral communication skills are required
•Experience with remote control tools and remote support (off-site)
•Ongoing support of various Manufacturing computer systems
•Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
•Change Management process

Nice to Have Skills:
•Experience or knowledge of CRAC/HVAC Units and UPS preferred
•Experience using a ticket management system for work prioritization and daily workload management
•ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
•Experience and/or knowledge of PLC's a plus.
•Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
•Knowledge of iGear, Kepware, or other machine data gathering tools
•SQL Server database administration (backups, security, monitoring, etc.)
•Manage storage and backup systems
•Previous experience supporting a large corporate, manufacturing environment
•Experience working with VMware vSphere
•3 to 5 years of experience performing Level 3 responsibilities
•Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
•Experience on InTune/iPhone support is an in advantage

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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