Customer Operations Engineering Manager

2 weeks ago


Atlanta, United States SUCCESS KOREA Full time

???? Customer Operations Engineering Manager (????) ???? ??? ???? ?? ??? ?? ????/???? ????-EnsurethatcriticalcustomerissuesareaddressedquicklyandeffectivelyTriage,diagnoseandpotentiallyescalatecustomerinquiries duringtheirengineeringandoperationsefforts-Investigateproductrelatedissuesbothforindividualcustomersandforcommontrendsthatmayarise-Studyandunderstandcriticalsystemcomponentsandlargeclusteroperations-Differentiatebetweenissuesthatariseinoperations,usercode,thirdpartylibrariesorproduct-Managethedaytodayinteractionswithourcustomers-Identifyrequirementsforadditionalfocusedservicesengagements-CoordinateenhancementandfeaturerequestswithproductmanagementandClouderaengineering-Facilitateupgrades,patchesandmaintenancetocustomersystems-Participateinoccasionalweekendon-callrosterforcriticalsupportneeds[????]-4+yearsofUnixenvironmentexperience(RedHatLinux)includingshellscripting-2+yearssoftwaredevelopmentexperienceinC++orJavaandPython-Networkmonitoringandapplicationinstrumentationexperience-Systemperformancedebuggingandkernelforensicsexperience-



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