Payments Operations Associate, Insurance

Payments Operations Associate, Insurance Are you ready to trade your job for a journey? Become a FlyMate Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, were on a mission to deliver the worlds most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you Who we are: Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, weve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, were just getting started With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, were looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity We, at Flywire, are seeking a Payments Operations Associate, Insurance to be part of the team providing ?nance and operational support for the international payments and health insurance businesses. Key responsibilities include, but are not limited to: Manage daily reconciliation of OSHC insurance payments (Sales & Purchase) across systems and accounts Process premium payments to OSHC providers according to agreed timelines. Investigate and resolve payment discrepancies, failed transactions, or overpayments. Liaise with internal teams and insurance partners regarding payment status, errors, and escalations. Monitor and track refunds, cancellations, and netting adjustments. Banking, sales and purchase reconciliation Answering emails and help-desk tickets regarding customers' needs Review and validate incoming OSHC payment files and ensure accurate allocation to student accounts Work closely with the Insurer Operations team to align payment processing with policy issuance and cancellation timelines Ad-hoc research activities Heres What Were Looking For: 2+ years relevant experience in an insurance, accounting, operations or customer support focused position. Ideally in the ?nance industry. Strong organizational capability Customer focus and proven interpersonal skills Effective communication and escalation skills Fluent English, written and spoken. The ability to work independently, and part of a wider team Bachelor degree quali?ed in a ?nance or accounting related ?eld What We Offer: Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers) Submit today and get started We are excited to get to know you Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and were excited to watch our unique culture evolve with each new hire. #J-18808-Ljbffr