Customer Service Representative

1 day ago


Vancouver, United States Hood Packaging Full time
Hood Packaging Corporation, one of the largest manufacturers of paper packaging for a variety of products, is looking to fill the following position at their Vancouver, WA facility:

Customer Service Representative

Responsibilities:
•Receive and process customer orders while screening information for accuracy and completeness.
•Manages customer orders/demand throughout the manufacturing process, advising Customers and Sales of any significant delays
•Partner with Sales and Manufacturing to analyze customer requirements to develop and maintain customer-specific service programs / models.
•Initiates customer releases for all shipments and ensures all delivery dates are met. Coordinates the expediting of rush shipments and monitors their progress
•Manage customer graphics requirements.
•Support and participate in departmental performance management initiatives.
•Proactively manage customer finished goods inventory levels.
•Manage customer complaints and returned goods.
•Maintain customer profile, pricing and customer order status books.

Education & Experience:
•Associate degree preferred with 1-3 years' experience in Customer Service or related area or High School degree with 5-7 years of experience.
•High level experience with production planning systems and implementation preferred, but not required.

We offer a competitive salary and benefit package and excellent working conditions.

Equal Opportunity Employer -M/F

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