Guest Service Representative

3 weeks ago

Albany, United States Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
    • Keeps the good of the team or guest ahead of personal interests or gain.
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.
    • Builds positive, productive relationships with all team members.
    • Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.


Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Future Opening: Guest Service Representative

    7 days ago

    Albany, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (Nb. C) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first Guest Service, Guest, Representative, Service, Restaurant, Retail

  • Overnight Guest Services Associate

    5 days ago

    Albany, United States Ronald McDonald House Charities of the Capital Region, Inc Full time

    Are you looking for a part-time position, making a positive impact on our community and families, and earning a competitive hourly rate? We are seeking organized, personable, responsible, responsive and team-oriented Guest Services Associatess. If this sounds like you, we encourage you to join our dedicated operations team. Since 1982, Ronald McDonald House...

  • Evening Guest Services Specialist

    5 days ago

    Albany, United States Ronald McDonald House Charities of the Capital Region, Inc Full time

    Are you looking for a part-time position, making a positive impact on our community and families, and earning a competitive hourly rate? We are seeking organized, personable, responsible, responsive and team-oriented Guest Services Specialists for 2-3 evenings a week. If this sounds like you, we encourage you to join our dedicated operations team. Since...

  • Pre-Service Representative

    2 weeks ago

    Albany, United States Albany Med Full time

    Department/Unit: HBD - Medicine Cardiology Work Shift: Day (United States of America) Salary Range: $18.00 - $23.79 Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work...

  • Pre-Service Representative

    3 days ago

    Albany, United States Albany Med Full time

    Department/Unit: HBD - Medicine Cardiology Work Shift: Day (United States of America) Salary Range: $18.00 - $23.79 Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work...

  • Financial Services Representative

    5 days ago

    Albany, United States Nationwide Full time

    Ready to start a new career (entry level) or change careers? We have the perfect position for you! The Financial Services Representative position provides exposure to both sales and service. You'll work with great coworkers in the office and communicate with clients. We also have various shifts available. Training is provided to get a license. Apply...

  • Financial Services Representative

    5 days ago

    Albany, NY, United States Nationwide Full time

    Ready to start a new career (entry level) or change careers? We have the perfect position for you! The Financial Services Representative position provides exposure to both sales and service. You'll work with great coworkers in the office and communicate with clients. We also have various shifts available. Training is provided to get a license. Apply...

  • Customer Service/sales Representative

    4 weeks ago

    Albany, United States SoftMaster Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Sales Representative (CSSR). In this role, you will be responsible for delivering outstanding customer service, assisting clients with their insurance needs, and promoting sales of insurance products offered by our agency. **Key Responsibilities**: - Provide...

  • Financial Client Services Representative

    5 days ago

    Albany, NY, United States Nationwide Full time

    Ready to start a new career (entry level) or change careers? The Financial Services Representative position provides exposure to both sales and service. You'll work with great coworkers in the office and communicate with clients. We also have various shifts available. Training is provided to get a license. Come see us at the Times Union Job Fair, Tuesday...

  • Customer Support Representative

    10 hours ago

    Albany, United States Shore Marketing Group Full time

    Job DescriptionJob DescriptionShore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of...

  • Telecommunications Sales Representative

    1 week ago

    Albany, United States Shore Marketing Inc Full time

    Are you looking for a rewarding challenge? We’re seeking a Telecommunications Sales Representative to join our reputable team! Our Telecommunications Sales Representatives strive to make a difference in the New Orleans community and are eager to shape the future. Rooted Connections has the privilege of working with revolutionary telecommunications brands...

  • Telecommunications Sales Representative

    1 week ago

    Albany, United States Shore Marketing Inc Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Telecommunications Sales Representative to join our reputable team! Our Telecommunications Sales Representatives strive to make a difference in the New Orleans community and are eager to shape the future. Rooted Connections has the privilege of working with...

  • Telecommunications Sales Representative

    7 hours ago

    Albany, United States Shore Marketing Group Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Telecommunications Sales Representative to join our reputable team! Our Telecommunications Sales Representatives strive to make a difference in the New Orleans community and are eager to shape the future. Rooted Connections has the privilege of working with...

  • Sales Representative

    3 weeks ago

    Albany, United States First Media Services Full time

    Job DescriptionJob DescriptionFirst Media Services is a locally-owned, fast-growing media and digital company.  We work in a family-friendly environment with managers who will guide your success with in-house training and support.We offer excellent benefits, includingHealth InsuranceLife insuranceA 401k retirement savings planVacation timeand more!We're...

  • Call Center Representative 1>

    3 days ago

    Albany, United States New York State Gov Full time

    New York State Gov - Office of Children & Family Services [Call Center Representative] As a Call Center Representative at the State of New York, you'll: Respond to customer inquiries; Provide information about agencies programs and services in-person or by telephone; Explain and interpret information by telephone to applicants, clients, and other customers;...

  • Client Support Representative

    2 weeks ago

    Albany, United States Shore Marketing Inc Full time

    Shore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...

  • Client Support Representative

    1 week ago

    Albany, United States Shore Marketing Inc Full time

    Job DescriptionJob DescriptionShore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...

  • Client Support Representative

    2 weeks ago

    Albany, United States Shore Marketing Inc Full time

    Shore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...

  • Client Support Representative

    7 hours ago

    Albany, United States Shore Marketing Group Full time

    Job DescriptionJob DescriptionShore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...

  • Call Center Representative

    3 weeks ago

    Albany, United States Bath Fitter Full time

    Job DescriptionJob DescriptionThis is an exciting Call Center position in a local office. The Call Center Representative is responsible for managing a high volume of inbound and outbound calls, fielding customer questions, scheduling and coordinating appointments for our sales estimators at our different locations. Data enter skills needed to set customer...