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Customer Service Specialist

4 months ago

Ipswich, United States Headlam Group Full time

**Customer Service Specialist - Headlam Ipswich - Ipswich**

**Customer Service Specialist - Headlam Ipswich - Ipswich**

Date Posted 21 July 2021

Employer Headlam Ipswich

Dept. Customer Service

Location East

Job Type Permanent

Closing Date 04 August 2021

**Job Description**

**Working Hours:** 40 **Working Pattern:** (E.g. Monday-Friday) Monday-Friday

Faithfulls are part of the Uk's largest flooring distribution group and are seeking a Customer Service Specialist to work within our busy customer service department based in our new offices in Ipswich. This role will deal with all internal calls and correspondence from customers and be responsible for placing new orders on the system, dealing with queries/complaints via the telephone and email. You will provide advice and technical assistance relating to products whilst providing an excellent customer service experience for our customers.

**Requirements:**

* Previous experience of dealing with customers

* Good communication skills written and verbally

* Attention to detail

* Time management - able to prioritise

* Demonstrate role model behaviours, best practice

* Word/Excel/Outlook

* Pass and above for English/Maths GCSE or CSE