Customer Support Representative

2 weeks ago

Webster, United States inSync Staffing Full time

Pay Rate: $17.00/hr Hours: Candidate will work holidays, is flexible to varying shifts ranging from 7am - 11pm (Mon Friday) Location: Webster, NY Duration: 1 year- Based on performance, individuals in this role can be considered for permanent hire by Xerox. Summary: This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. Xerox is a premium brand and customers globally associate that with a belief that they will be treated with the utmost care, knowledge, and professionalism always. Xerox is looking for people that are excited to learn and grow, providing comprehensive training and career progression opportunities. Xerox provides extensive training on all troubleshooting tools, products & systems. Xeroxs Digital Service approach enables remote success for our customers & has been cutting edge for many years with devices designed to get customers back to work quickly. This also ensures that our field technicians can get to the customers that truly need them, the fastest. Detailed Requirements Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer Solve Customer Hardware, Software and Networking problems at first contact using Xerox Systems & tools Proactively communicate the benefits of diagnosing and resolving issues Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary Contribute to knowledge systems to enhance solutions provided to customers Can Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met Provide feedback on Policies and Procedures to continuously improve Customer experience Maintain product & software knowledge Performance focused measured on providing great experiences and resolving technical issues by making good business decisions on each interaction Represent Xerox to Customers & Partners in a Friendly, Professional and Ethical manner Qualifications HS Diploma required- Post-Secondary Education is an asset Technical support experience is an asset Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset Friendly & Able to communicate effectively listening, written & verbal Ability to deliver results independently and as a part of a team Critical thinking and decision making Ability to multitask effectively with attention to detail Prior support center experience not required Education: HS Diploma Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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