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BMC Certified Remedy Administrator

4 months ago

Windsor Heights, United States Saxon Global Full time

PRIMARY DUTIES INCLUDE:

  • Remedy administrative duties in support of several engineers, to include opening trouble tickets and resolving a variety of issues.
  • Monitoring, troubleshooting, and ensuring the platform is performing well.
  • Will serve as the primary point person for all operational Remedy support needs.
  • Top priority each day will be ensuring that all jobs scheduled to run over night ran properly.
  • If job/jobs didn't run as expected, Administrator must determine why, resolve the issue, and rerun the job.
  • Will need to communicate to the team that the job was rerun and alert them to potential performance degradation.
  • Must be very proactive when communicating, need to collaborate closely with the team before being asked.
MUST HAVE:
  • Demonstrated experience with Remedy ITSM Suite administration and development, such as UDM, Pentaho Spoon, ADDM Discovery and Asset Management CMDB.
  • BMC Certified Administrator: BMC Remedy AR System.
  • Strong working knowledge of Remedy environments operating on Windows, Linux, SQL, and Oracle.
  • Infrastructure/server administration experience.
  • Experience with integrating other systems with BMC Remedy.
  • Troubleshooting and issue resolution experience in working with product vendor and customers.
  • Thorough understanding of ITIL and IT Service Management concepts.
ADDITIONAL DETAIL:
  • Team being supported is in the central time zone, remote is an option for the right skills and experience but client strongly prefers onsite in Des Moines, Iowa.
  • Role will require candidates to be on trouble tickets with support outside of those normal hours of 8:00-5:00, this happens quite regularly, so they would either be up early or stay up late and this individual will have to work with the support person to create that schedule.
  • If candidates truly know REMEDY HELIX, then they'll understand that the support centre is in India, so even though you are working central time zone, this person needs to be very flexible with what hours work will need to be performed.
  • Not a high volume of tickets, typically 1 every 7 to14 days.