Customer Success Specialist

1 month ago

Duluth, United States INAMAX powered by Ultra Full time

About Us

INAMAX Powered by Ultra is a family of companies that bring innovative, entertaining experiences to retail. Ultra is a Class B Master License Holder and a provider of Coin Operated Amusement Machines (COAM) to businesses throughout Georgia. Ultra is an exclusive provider of Titan, a reloadable Player Card System that enhances the player experience and reduces friction for the retailer. INAMAX is a management consulting firm operating multiple gaming and retail companies across several states. We offer retailers the expertise needed to add or improve current terminal gaming operations, such as COAM, VLT, and VGT. We help our partners successfully manage risk while adding a highly profitable revenue stream and leveraging underutilized space.

Position Summary

Our Customer Success Representative’s primary responsibility is to ensure the company meets or exceeds sales expectations with each assigned account location within their territory. ACustomer Success Representativeis also responsible for developing and maintaining strong customer relationships, connecting with key business executives and stakeholders, and preparing sales reports. This role will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including product development, operations, and service departments) to improve the customer experience.

This position will require frequent travel throughout Georgia.

Key Responsibilities

Actively manage and grow account revenue for assigned accounts in your territory, as this will include a pre-existing customer base Establish executive-level relationships within your assigned accounts Maintain regular account contacts to ensure positioning and alignment of INAMAX products and services Maintain customer satisfaction and serve as the primary point of contact for any customer service issues that arise Be an expert problem solver and assist with challenging client requests or issue escalations as needed Train customers and players on products/equipment as needed Prospect new opportunities, through referrals and net-new locations Understands regional market dynamics, can identify market trends, and adapt engagement strategies Advocate for and own the customer and player experience, including challenges with current solutions and vendors/partners Maintain accurate records in our CRM database by making updates or changes daily Monitoring actual performance against the strategic Account Growth Plan objectives by initiating, overseeing, and following through on proposed solutions for each account’s needs Clearly communicate the progress of monthly/quarterly performance and initiatives to internal and external stakeholders Other sales responsibilities as necessary Qualifications & Experience

Bachelor’s degree or equivalent experience 1+ years of account management, customer success, customer service, or field sales experience with a track record of success Excellent written and verbal communication skills. Must be a good listener, presenter, and genuine person Excellent team player with an opportunistic attitude Capable of analyzing data and formulating suggestions to help increase account revenue growth Proven ability to influence cross-functional teams without formal authority High Proficiency in Microsoft Office Suite, Microsoft Teams, and CRM software (e.g., Salesforce is a plus) Must have a valid Georgia driver’s license and clean driving record to drive a company vehicle Language

Other language(s) is highly preferred (i.e., Hindi, Spanish, Korean, etc.) Benefits

Employee-centric culture Competitive base salary plus commission Company car & company phone Merit increases Full benefits package (medical, dental, vision, etc.) with employer contribution PTO: up to 20 days + holidays 401K with company match Opportunity for growth and development

#J-18808-Ljbffr

  • Customer Engagement Specialist

    5 days ago

    Duluth, Minnesota, United States DBS Residential Solutions Inc Full time

    Become a Part of Our Team as a Customer Engagement SpecialistDBS Residential Solutions Inc, a prominent provider in basement waterproofing, foundation repair, and energy efficiency solutions, is on the lookout for a committed individual to fill the role of Customer Engagement Specialist. If you have a passion for delivering exceptional customer support and...

  • Customer Experience Specialist

    1 month ago

    Duluth, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    3 months ago

    Duluth, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Specialist/Delivery

    2 months ago

    Duluth, United States HOM Furniture, Inc. Full time

    Job DescriptionJob DescriptionDescription:Pay and Schedule $23 - 25 per hourFlexible four day work weekResponsibilitiesThe Customer Specialist/Delivery is responsible for driving a straight truck along a daily delivery route. Tasks along the delivery route include: Delivering customers’ furniture including assembly and installation of the furniture when...

  • Senior Account Manager

    2 weeks ago

    Duluth, United States 1406 Consulting Full time $75,000 - $95,000

    Job DescriptionJob DescriptionSENIOR ACCOUNT MANAGER (Customer Success)USA (Remote)1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently...

  • Customer Care Specialist

    2 months ago

    Duluth, United States HireLevel. Full time

    Your job search starts and ends with us. Job Description HireLevel is looking for Customer Care Specialists , REMOTELY Our client is a Global Fortune 500 company with more than 15,000 employees between 16 countries. They help provide Insurance needs and protection plans to help safeguard against potential risks as well. So if you would like to work for a...

  • Senior Account Manager

    1 week ago

    Duluth, United States 1406 Consulting Full time $75,000 - $95,000

    Job DescriptionJob DescriptionSENIOR ACCOUNT MANAGER (Customer Success)USA (Remote)1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently...

  • Customer Service Specialist

    3 days ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site)Schedule: 2:00pm-10:30pm to include weekends (2 consecutive weekdays off)Pay: $18.50 per hourWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Specialist

    1 week ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site) Schedule : 2:00pm-10:30pm to include weekends (2 consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Specialist

    24 hours ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site) Schedule : 2:00pm-10:30pm EST (includes weekends with two consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team?  Our team consists of the very best; we believe in doing what is right for our customers and our...

  • Customer Service Specialist

    1 week ago

    Duluth, United States Service Experts Full time

    Position: Customer Service Specialist Location: 2500 Meadowbrook Pkwy Suite F, Duluth, GA 30096 (on-site)Schedule: 2:00pm-10:30pm to include weekends (2 consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We...

  • Customer Service Specialist

    3 months ago

    Duluth, United States Service Experts Full time

    Position Title: Customer Service Specialist Shift: 2-10:30pm to include weekends (2 consecutive weekdays off) Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...

  • Customer Service Specialist

    1 month ago

    Duluth, United States Service Experts Full time

    Shift: 2-10:30pm to include weekends (2 consecutive weekdays off) Position Summary The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service...

  • Customer Care Specialist I

    3 weeks ago

    Duluth, United States Kelly Services, Inc. Full time

    #x 9; Handle Inbound Calls: Answer calls from customers and assist with inquiries related to hazard insurance, mortgage banking, and property loss. Resolve Issues: Listen to customer concerns, show empathy, and resolve their issues effectively. Under Customer Care, Specialist, Retail, Staffing, Customer

  • Senior Customer Support Specialist

    5 hours ago

    Duluth, Minnesota, United States Primerica Full time

    Join Our Dynamic TeamIn light of recent global events, our workforce is primarily operating remotely. We have established a virtual recruitment process and continue to conduct interviews via phone or video conferencing, ensuring a smooth onboarding experience for new hires, whether onsite or remote. The safety and well-being of our community members remain...

  • Customer Service Specialist

    6 days ago

    Duluth, Minnesota, United States Upland Talent Full time

    Upland Talent is seeking a dedicated Customer Service Specialist to join our team. This role is pivotal in managing customer inquiries and ensuring a seamless service experience. The ideal candidate will be responsible for initiating service requests, providing timely updates, and coordinating schedules while delivering exceptional customer support. Strong...

  • Customer Service Specialist

    5 days ago

    Duluth, Minnesota, United States Ziegler CAT Full time

    Ziegler CAT is seeking a Customer Service Specialist to manage incoming customer inquiries at our branch. This role involves initiating service requests, providing timely updates, and coordinating schedules, all while delivering exceptional customer service. Strong communication and interpersonal skills are essential to keep both internal and external...

  • Senior Customer Support Specialist

    5 days ago

    Duluth, Minnesota, United States Primerica Full time

    Position OverviewThe Senior Customer Support Specialist will play a crucial role in managing all claims associated with Primerica Life and National Benefit Life. This includes handling TIAB and waiver of premium claims received through various communication channels, including telephone and written correspondence. The specialist will liaise with legal...

  • SR Specialist, Customer Service-Workforce

    3 weeks ago

    Duluth, United States Society of Workforce Planning Professionals LLC Full time

    The Senior Specialist – Workforce Management is responsible for ensuring Customer Care is functionally integrated and aligned with BIAH activities and goals. It is the responsibility of the individual to participate in the planning, administration, execution and support of BIAH workforce management activities. Lead execution of workforce management...

  • Customer Service Advocate

    5 days ago

    Duluth, Minnesota, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job OverviewPosition SummaryAs a full-time entry-level associate, you will enjoy a range of impressive benefits, including:Backup childcare servicesTuition assistance for you and your dependentsGenerous employee discountsComprehensive medical and dental coveragePaid time offRewards and discounts for engaging with...