Rental Technician

2 months ago

Macungie, United States Southern Management Companies, LLC. Full time
What we are looking for:

WHAT WE ARE LOOKING FOR:

The ideal Rental Technician for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Rental team providing a safe set up of skis and/or snowboards for our guests in an efficient manner. The right person will work with the guest to ensure that the rental equipment fits properly using the tools provided.

WHAT WE EXPECT FROM YOU:

  • Properly fit customers with rental equipment
  • Accurately read binding charts and adjust bindings
  • Properly attach and adjust snowboard bindings
  • Ability to explain proper use of skis, snowboards and bindings
  • Pass appropriate binding tests
  • Enter equipment barcodes into the computer accurately and completely
  • Visually inspect all skis to ensure they are in good working order
  • Cross train in all other areas of the rental operation
  • Always keep a clean and efficient working environment
  • Keep all guest areas, inside and outside the rental building clean
  • Provide world class guest service to all customers
  • Perform duties as efficiently and accurately as possible
  • Assist with rental returns
  • Be responsible for Bear Creek tools
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
  • Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
  • Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Contribute to the team's success by accomplishing tasks and assisting with projects as needed
  • Maintain knowledge and compliance with departmental policies, service procedures, and standards
  • Work as a team member to ensure our guests have the best possible experience
  • Understand emergency procedures and be able to apply them when necessary
  • Report any incidents, property damage or injuries immediately to Manager/Supervisor
  • Attend department meetings and training sessions as necessary
  • Other duties as assigned by Manager and/or Supervisor
  • Support Southern Management's Mission, Vision, and Values
  • Comply with Bear Creek and Southern Management's policies and procedures
Benefits

Bear Creek offers loads of discounts and privileges for our team members.
  • Skiing and snowboarding
  • Free rentals*
  • Free lesson*
  • Free snow tubing*
  • Referral Bonus Program
  • Discounted tickets for Bear Creek events and activities
  • Discounts on items from the Hotel gift shop and Slopeside Sports retail store
  • Discounts at the Spa
  • Discounts at our Restaurants*
  • 1 Employee Benefit Pass to ski and snowboard at a reduced price*
  • 1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*
*Some restrictions apply based on availability and season.

Requirements

QUALIFICATIONS:
  • Must be at lelast 16 years of age
  • Guest service experience preferred
  • Availability during peak operating times, i.e.: weekends, holidays and special events
JOB KNOWLEDGE SKILLS:
  • Effective communication skills
  • Work in a fast-paced environment
  • Able to stand for long periods of time
  • Must maintain composure and objectivity under pressure
PHYSICAL DEMANDS EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).
  • Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
  • Crouching: Bending body downward and forward by bending legs and spine.
  • Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
  • Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
  • Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
    • One-on-one (in person)
  • Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
  • Kneeling: Bending legs at knees to come to rest on knee(s).
  • Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an objectusually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
  • Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
  • Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
    • Pushing - Exerting force upon an object so that the object moves away from the force
    • Pulling - Exerting force upon an object so that the object moves toward the force
  • Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
  • Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
  • Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
  • Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.
ENVIRONMENTAL CONDITIONS
  • Indoor / Office Environment