Incident Management Manager

1 week ago


Newark, United States Spectraforce Technologies Full time
Job Title: Incident Management Manager
Location: Newark, NJ OR 100% Remote
Duration: 6+ Months (Temp to Hire)

Note: Role will be for the nightshift starting out, 4PM to Midnight, as they need someone to cover the nightshift until their automation is able to cover it. The hours will slowly shift to "normal" working hours throughout the year, as they are hoping to have the automation set up by the end of this year.
Job Description:
  • We are looking for a Service Management Specialist to join our Incident Management team within the Operations Control Center (OCC).
  • The OCC is the organizational unit responsible for Incident, Problem, Event, and Change functions.
  • The Service Management Specialist will work with technical and operations contacts across the enterprise on the highest priority enterprise technology incidents.
  • The ideal candidate is highly skilled in facilitating direct cause analysis and managing restoration of services with an enterprise technology focus.


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