Senior Product Owner

4 weeks ago

Malvern, United States The Vanguard Group Full time

Senior Product OwnerThe Senior Product Owner will work closely with our Infosys partners to oversee Agile scrum teams, in the development of the Plan Sponsor experience, an intelligent platform that integrates Vanguards expertise with industry-leading technology, changing the way Plan Sponsors deliver world-class retirement outcomes for participants. As part of this role you will have the opportunity to work with our Client Experience Owners, UX and Chief Product Owner to manage the development and delivery of critical features to realize the product vision.A design experience that deliversA critical component of the Vanguard flywheel is delivering a world-class client experience. With that in mind, the Business to Business Client Experience Institutional sub-division was created in 2019 to enhance our clients' experiences and to differentiate Vanguard from competitors that adopt aspects of our low-cost investment philosophy. We create meaningful world-class experiences that exceed client expectations, positioning Vanguard as the trusted financial partner and industry disruptor. This role will join the broader B2B CX family, supporting the Plan Sponsor digital experience that serves Plan Sponsors and Consultants.In this role you will:Ensure outcomes are aligned with CX objectives and provide strong product management principles with a relentless focus on client needs.Provide productmanagement services on a product, and apply functional expertise to improve product results.Collaborate with cross-functional teams and Client Experience Owners to create best practices that drive significant change to the client experience digital platforms.Coach product teams towards best practices and learnings.Partner with stakeholders to resolve production and implementation issues in a timely manner, and support/drive escalations where required to enable rapid delivery.Lead the planning, development and implementation of a new product.Work closely with Client Experience Owners and UX to define and analyzes markets, develop detailed product features and requirements, and create a product roadmap to realize the final vision.Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience.Story Readiness and Acceptance Criteria (GWTs)Document the requirements for key functions,deconstructing the epic into actionable user storiesin JIRA/Confluence.Developfeature acceptance criteriafor each of the stories and get them ready for Agile scrum teams.Work with UX/UIto create or update designs for upcoming sprints.Product Backlog ManagementTranslate product roadmap into product backlog Liaise with the Chief PO to ensure that the strategic intent of any solution that is developed meets both the client and business goals.Manage product backlog Manage, adjust for risk, and prioritize product backlog with the focus on execution for at-least 3 sprints. Ensure that work items are sequenced according to priorities set by the Chief PO.Backlog refinement Lead backlog refinement to deconstruct, refine and estimate story size, add acceptance criteria and enable long term technical planning.Product Health Manage and prioritize defects, technical enhancements along with product features to maintain holistic product health.Daily Scrum ActivitiesBe available for the team in allscrum ceremoniesmeetings including standups, retrospectives, and sprint reviews.Answer questions from developers and clarify acceptance criterias.Be available to any member of the scrum team, at any time, to answer any question related to the team's current commitments.Work with scrum team managers tomaintain a continuous velocity stream, ensure quality, eliminate escaped defects, and motivate the team.MiscellaneousEnsure digital platform standards are adhered toManagingfeedback loop with Client Experience Owners and Chief POsHelp out in case resources fall short,e.g. for testingCollaborate with Chief PO forfeature KPIsand aligning them to the digital platform KPIsCollaborate with Chief POs forfeature analyticsallowing product teams to understand usage, insights and enhancement opportunities.Managing dependencieswithin the team (client and backend)Ability to support testing and elevations during off-hours and weekendsWhat it takes:Demonstrated experience implementing and executing Agile principles with strong digital and technical skills. Experience with JIRA required.Expertise in the recordkeeping business is required.Minimum of five years related work experience. Two years of managing a project preferred. Financial Services or function-specific experience preferred.Undergraduate degree or equivalent combination of training and experience.Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.Demonstrated ability to achieve results while working in cross-functional environmentDemonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.Demonstrated experience and deep understanding of user experience best practices.Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position. About VanguardWe are Vanguard. Together, were changing the way the world invests.For us, investing doesnt just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose and thats how weve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.We want to make success accessible to everyone. This is our opportunity. Lets make it count.Inclusion StatementVanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing.We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.#J-18808-Ljbffr

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