Banking Center Manager

3 weeks ago

Chatham, United States Cape Cod Five Cents Savings Full time

SUMMARY: The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES, IN PRIORITY ORDER:

Leadership and Staff Supervision

* Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.* Clearly communicates productivity and performance standards to all branch personnel.* Ensures effective communication to staff and implementation of all policies and procedures.* Plays a positive role in the development and growth of staff.* Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.* Interviews and selects candidates for employment.* Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.* Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Customer Service

* Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.* Develops staff in role of trusted financial advisor.* Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers* Resolves complex internal and external issues in a timely manner.

Business Development and Community Relations

* Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.* Focuses on developing commercial and retail prospects and building on existing customer relationships.* Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.* Participates in civic and community organizations that benefit the local communities.

Banking Center Operations

* Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.* Ensures satisfactory audit results through compliance with established policies and procedures.* Identifies areas for improved workflow efficiencies.* Maintains proper Banking Center security.* Responsible for the day to day appearance and maintenance of the Banking Center.* Participates in establishing and managing the Banking Center budget.

EDUCATION, CERTIFICATIONS:

* Bachelor's Degree Preferred, or combination of secondary education and four years of progressive retail banking experience.* Financial Paraplanner Qualified Professional (FPQP), may be obtained within 24 months from date of hire.* Notary Public* Medallion Signature Guarantee* National Mortgage Licensing System (NMLS) registration

KNOWLEDGE, SKILLS & ABILITIES:

* Four or more years of progressively responsible management experience in retail banking or a financial institution* Thorough knowledge of Bank products and services* Consumer and small business lending origination experience required* Excellent business development, customer service, and problem solving skills* Effective training, coaching and mentoring skills* Commitment to continuing education* Ability to analyze and interpret general business periodicals, professional journals, and technical procedures* Ability to resolve complex problems* Computer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)* Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community events* Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

* Management Courage/Command Skills* Leadership/Coaching/Development* Business Acumen* Culture/Guest/Customer Service Ambassador* Sound Judgment* Delegation* Technology Enthusiast/Early Adopter* Problem Solving* Excellent Verbal and Written Communication Skills* Critical Thinking Skills* Financial Comprehension* Learning Agility #J-18808-Ljbffr

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