Inheritance Service Associate

2 weeks ago

St Petersburg, United States Raymond James Financial Incorporated Full time

Job Summary: Investment Central, a specialized department at the Raymond James home office, provides exceptional service to Raymond James' clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches.Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to assist executors and beneficiaries of deceased clients with the complexities of final estate disbursements and beneficiary distributions. Recommends solutions to moderately complex problems.Essential Duties and Responsibilities: •Process documents and forms for inheritance related accounts.•Answer calls from beneficiaries, trustees, or executors of estates related to the inheritance process.•Acts as a liaison between home office departments and beneficiaries to research and resolve escalated issues regarding clients' accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.•Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.•Follows up, either verbally or in writing, to ensure client satisfaction.•Responds to incoming inquiries related to complex case distributions, instructions or paperwork requirements for final distributions.•Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.•Communicates and coordinates with Registrations, Sales Management and Compliance Departments to monitor cases.•Reviews, maintains and documents weekly reports.•Executes trades when required.•Performs other duties and responsibilities as assigned.Qualifications:Knowledge, Skills, and Abilities:Knowledge of:•Basic office practices, procedures and methods.•Account types and industry operations in general.•Back office systems.Skill in:•Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.•Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.•Detail orientation to ensure quality standards are met without impairing workflow.•Follow-up to ensure resolution and completion of tasks.Ability to:•Provide a high level of customer service in a calm, courteous and professional manner.•Establish and maintain effective working relationships at all levels of the organization.•Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.•Use effective oral and written communication skills sufficient enough to communicate and interact effectively with executors and beneficiaries.•Constructively work under stress and pressure when faced with high workloads and deadlines.•Work independently as well as collaboratively within a team environment.Educational/Previous Experience Requirements•High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.•Associates Degree Preferred•OR ~•An equivalent combination of experience, education, and/or training as approved by Human Resources.Licenses/Certifications•SIE required provided that an exemption or grandfathering cannot be applied.•Series 7 License required. 63 preferred, or ability to obtain within 120 days from hire.Raymond James Guiding BehaviorsAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels to:•Grow professionally and inspire others to do the same•Work with and through others to achieve desired outcome•Make prompt, pragmatic choices and act with the client in mind•Take ownership and hold themselves and others accountable for delivering results that matter•Contribute to the continuous evolution of the firm

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