PT Customer Service Leader

3 months ago


Springfield, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 371132_external_USA-GA-Springfield
Address: USA-GA-Springfield-1451 GA Highway 21 S
Store Code: Store 02826 Front End (7237644)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
  • PT Service Associate

    4 weeks ago


    Springfield, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Service Associate is a vital member of our store team, responsible for providing exceptional customer service and supporting the overall success of our operations. As a PT Service Associate, you will be the face of our company, interacting with customers, and ensuring their shopping experience is positive and memorable.Key Responsibilities*...

  • PT Cashier

    4 weeks ago


    Springfield, Pennsylvania, United States The GIANT Full time

    Job SummaryThe PT Cashier role at The GIANT Company is a dynamic opportunity to provide exceptional customer service and support the success of our stores. As a key member of our team, you will be responsible for scanning and/or entering numbers on the register, lifting and moving goods, making change, and bagging orders. You will also be involved in special...


  • Springfield, Missouri, United States Blue Iguana Car Wash Full time

    Job Title: Car Wash Service AdvisorYou are a charismatic and assertive individual who thrives in face-to-face interactions with customers. As a Car Wash Service Advisor, you will be the first point of contact for new customers at one of our state-of-the-art locations in the Springfield, MO area.The Opportunity:We are seeking a highly motivated and...


  • Springfield, United States Circle K Full time

    Circle K - 1801 N Grand E [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Springfield, Missouri, United States Salon Service Group Full time

    Job SummaryThe Customer Care Agent role at Salon Service Group is a dynamic position that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for answering inbound phone calls, creating and maintaining customer accounts, processing orders, and resolving issues in a timely and professional...


  • Springfield, Illinois, United States Lewis Tree Service Inc. Full time

    Job OverviewLewis Tree Service Inc. is seeking a highly skilled and experienced Arborist Crew Leader/Foreperson to join our team. As a key member of our crew, you will be responsible for leading daily production requirements, providing accurate payroll and revenue information, and demonstrating knowledge and proficiency in company policies and procedures.Key...


  • Springfield, Illinois, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide prompt and courteous customer service, resolving customer issues on shift. You will also ring up sales on the cash register, perform multi-function operations of fuel consoles and lottery machines, and inspect store facilities and equipment for safety, cleanliness, and...


  • Springfield, United States Circle K Full time

    Circle K - 1901 W Jefferson [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Springfield, United States Circle K Full time

    Circle K - 2700 Stevenson Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Springfield, Illinois, United States Blue Iguana Car Wash Full time

    Company Overview: Blue Iguana Car Wash is the largest locally owned Express Car Wash chain in the Springfield, MO area, dedicated to serving our local community with a smile while cleaning up the area cars, one-at-a-time.Salary: The hourly pay rate for this position is competitive, with the opportunity to earn a handsome bonus for every new "raving fan"...


  • Springfield, Tennessee, United States Airtech International Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Airtech International Inc. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and serving as the primary interface with internal and external customers.Key ResponsibilitiesDeliver Excellent Customer...


  • Springfield, United States Airtech International Inc Full time

    Job DetailsJob Location TN - Springfield, TN Description The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and...


  • Springfield, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team This position will work at our Store 4627 located at 1509 Memorial Blvd Springfield, TN 37172. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team...


  • Springfield, United States Security Finance Full time

    DescriptionDo you thrive on making a positive, lasting impact on people?Do you have customer service experience?Are you looking for an opportunity to learn a new industry, with paid on the job training?Do you want multiple opportunities to advance your career?Do you want to work in an open, office environment?You’re the first face customers see and the...


  • Springfield, United States Security Finance Full time

    DescriptionScroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Do you thrive on making a positive, lasting impact on people?Do you have customer service experience?Are you looking for an opportunity to learn a new industry, with paid on the job training?Do you want multiple opportunities to...


  • Springfield, United States Security Finance Full time

    DescriptionDo you thrive on making a positive, lasting impact on people?Do you have customer service experience?Are you looking for an opportunity to learn a new industry, with paid on the job training?Do you want multiple opportunities to advance your career?Do you want to work in an open, office environment?You’re the first face customers see and the...


  • Springfield, United States Security Finance Full time

    Description Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Would you enjoy working in multiple locations in your area? Do you want multiple opportunities to advance you career? Do you want to work in an open,...


  • Springfield, United States EnerSys Full time

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power...


  • Springfield, Tennessee, United States Servpro Industries, LLC Full time

    About the RoleThe Customer Service Team Lead is a key member of the SERVPRO National Call Center team, responsible for overseeing the primary responsibilities of Customer Service Representatives. This includes providing support with First Notice of Loss intake and dispatch of job leads, as well as researching and resolving escalated phone calls.Key...

  • Temporary PT

    1 week ago


    Springfield, United States First Connect Full time

    Description:This facility will not consider any traveler who resides within 50 miles of facility. To avoid delays in processing, please provide perm address at profile upload. Our approach to physical therapy includes direct involvement with each patient, combining advanced hands-on techniques with patient education and individualized rehabilitative...