Noke Smart Entry Customer Service Rep

2 weeks ago


Douglasville, United States Janus International Group Full time

Overview:

Interact with customers to provide information in response to inquiries about Noke Smart Entry System (SES) products and to troubleshoot overall use of the Noke SES.

Responsibilities:
  • Confer with customers by telephone or in person to provide information about Noke Smart Entry System or troubleshoot Noke SES.
  • Make outbound calls to Facility Managers to proactively answer questions or offer help/training and/or troubleshooting, conduct and collect survey information and solicit FOB orders.
  • Educate and provide marketing and training materials to Facility Managers.
  • Coordinate with Noke Customer Support and the Janus International Engineering team for escalations.
  • Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
  • Order tests that could determine the causes of product malfunctions.
  • Keep work area neat and clean.
  • Other duties as assigned.
Qualifications:
  • High school degree required. Four year college degree preferred.
  • One to three years previous technical work-related skill, knowledge, or experience.
  • Intermediate computer skills required; Outlook.
  • Familiarity with the use of Smart Phones using iOS and Android operating systems.
  • Basic understanding of Bluetooth communication on Smart Phones
  • Experience in the self storage industry a plus
  • Experience in the access control industry or with access control solutions a plus
  • Ability to communicate by telephone in a clear and professional manner required.

PHYSICAL DEMANDS:

  • Regularly required to sit, stand, and walk.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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