Noke Smart Entry Customer Service Rep
2 weeks ago
Overview:
Interact with customers to provide information in response to inquiries about Noke Smart Entry System (SES) products and to troubleshoot overall use of the Noke SES.
Responsibilities:- Confer with customers by telephone or in person to provide information about Noke Smart Entry System or troubleshoot Noke SES.
- Make outbound calls to Facility Managers to proactively answer questions or offer help/training and/or troubleshooting, conduct and collect survey information and solicit FOB orders.
- Educate and provide marketing and training materials to Facility Managers.
- Coordinate with Noke Customer Support and the Janus International Engineering team for escalations.
- Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
- Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
- Order tests that could determine the causes of product malfunctions.
- Keep work area neat and clean.
- Other duties as assigned.
- High school degree required. Four year college degree preferred.
- One to three years previous technical work-related skill, knowledge, or experience.
- Intermediate computer skills required; Outlook.
- Familiarity with the use of Smart Phones using iOS and Android operating systems.
- Basic understanding of Bluetooth communication on Smart Phones
- Experience in the self storage industry a plus
- Experience in the access control industry or with access control solutions a plus
- Ability to communicate by telephone in a clear and professional manner required.
PHYSICAL DEMANDS:
- Regularly required to sit, stand, and walk.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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Noke Smart Entry Customer Service Rep
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